What are the responsibilities and job description for the IT Support Engineer position at Teceze Ltd?
Desktop Support Engineer – L1
Locations: Texas, USA | Tennessee, USA | Kentucky, USA
Contract Duration: 1 Month Extension
Employment Type: W2 / 1099 / C2C
Experience Required: 1–2 Years
Work Environment: Healthcare / Hospital IT
Joining Date: October 26, 2026
Contract Duration: 1 Month Extension
Employment Type: W2 / 1099 / C2C
Experience Required: 1–2 Years
Work Environment: Healthcare / Hospital IT
Joining Date: October 26, 2026
Open Positions – Location Details
1. Bryan, Texas (TX)
Address: 2700 E. 29th Street, Suite 310, Bryan, TX 77802
Vehicle Required: 1
Address: 2700 E. 29th Street, Suite 310, Bryan, TX 77802
Vehicle Required: 1
2. Conroe, Texas (TX)
Address: 3251 IH-45 North, Suite 100, Conroe, TX 77304
Vehicle Required: 1
Address: 3251 IH-45 North, Suite 100, Conroe, TX 77304
Vehicle Required: 1
3. Lake Jackson, Texas (TX)
Address: 210 Lake Road, Suite 200, Lake Jackson, TX 77566
Vehicle Required: 1
Address: 210 Lake Road, Suite 200, Lake Jackson, TX 77566
Vehicle Required: 1
4. Lufkin, Texas (TX)
Address: 1105 W. Frank, Suite 210, Lufkin, TX 75904
Vehicle Required: Not specified
Address: 1105 W. Frank, Suite 210, Lufkin, TX 75904
Vehicle Required: Not specified
5. Bardstown, Kentucky (KY)
Address: 4371 New Shepherdsville Road, Suite 100, Bardstown, KY 40004-8041
Vehicle Required: 1
Address: 4371 New Shepherdsville Road, Suite 100, Bardstown, KY 40004-8041
Vehicle Required: 1
6. Berea, Kentucky (KY)
Address: 305 Estill Street, Berea, KY 40403-1742
Vehicle Required: 1
Address: 305 Estill Street, Berea, KY 40403-1742
Vehicle Required: 1
7. Lexington, Kentucky (KY)
Address: 1401 Harrodsburg Rd, Suite A200, Lexington, KY 40504-1726
Vehicle Required: 1
Address: 1401 Harrodsburg Rd, Suite A200, Lexington, KY 40504-1726
Vehicle Required: 1
8. London, Kentucky (KY)
Address: 1025 Saint Joseph Lane, London, KY 40741-8345
Vehicle Required: 1
Address: 1025 Saint Joseph Lane, London, KY 40741-8345
Vehicle Required: 1
9. London, Kentucky (KY)
Address: 1025 Saint Joseph Lane, London, KY 40741-8345
Vehicle Required: Not specified
Address: 1025 Saint Joseph Lane, London, KY 40741-8345
Vehicle Required: Not specified
10. Danville, Kentucky (KY)
Address: 62 Westridge Dr., Danville, KY 40422-8932
Vehicle Required: 1
Address: 62 Westridge Dr., Danville, KY 40422-8932
Vehicle Required: 1
11. Hixson, Tennessee (TN)
Address: 2051 Hamill Road, Suite 306, Hixson, TN 37343
Vehicle Required: Not specified
Address: 2051 Hamill Road, Suite 306, Hixson, TN 37343
Vehicle Required: Not specified
12. Signal Mountain, Tennessee (TN)
Address: 1238 Taft Hwy, Suite 170, Signal Mountain, TN 37377
Vehicle Required: Not specified
Address: 1238 Taft Hwy, Suite 170, Signal Mountain, TN 37377
Vehicle Required: Not specified
Job Overview
We are looking for a Desktop Support Engineer – L1 to provide hands-on IT support during an Epic Go-Live and post-go-live stabilization period at a healthcare site in Arkansas.
The engineer will be responsible for device deployment, workstation and peripheral setup, troubleshooting, end-user support, and hypercare activities to ensure smooth IT operations during and after the go-live.
Key Responsibilities
- Deploy, install, configure, and validate IT devices and peripherals.
- Set up and troubleshoot desktops, laptops, workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
- Provide hands-on desktop and deskside support during the Epic Go-Live period.
- Troubleshoot hardware, software, connectivity, configuration, and deployment-related issues.
- Support workstation imaging, configuration, testing, and readiness activities.
- Assist end users with basic technical issues and provide timely onsite support.
- Perform post-deployment stabilization and hypercare support.
- Coordinate with project teams, hospital/site personnel, vendors, and end users to resolve issues quickly.
- Document issues, troubleshooting steps, resolutions, and deployment activities as required.
- Follow healthcare-site IT procedures, security requirements, and professional standards.
- Maintain a professional, customer-focused approach in a healthcare/hospital environment.
Required Skills & Experience
- 1–2 years of experience in Desktop Support, Deskside Support, Field Support, or IT Support.
- Hands-on experience with IT hardware and device deployment.
- Experience installing, configuring, and troubleshooting:
- Desktops and laptops
- Workstations
- Printers and scanners
- Monitors and peripherals
- WOWs / Workstations on Wheels
- Basic knowledge of network and connectivity troubleshooting.
- Ability to troubleshoot hardware, software, peripheral, and configuration issues.
- Strong customer-service and communication skills.
- Ability to work onsite and support users in a fast-paced environment.
Preferred / Nice-to-Have Experience
- Previous healthcare or hospital IT support experience.
- Experience supporting Epic Go-Live activities.
- Experience with clinical applications or healthcare IT deployments.
- Previous hypercare / post-go-live support experience.
- Experience working on large-scale device deployment or refresh projects.
- Familiarity with hospital IT environments and clinical devices.
How to Apply
If you are interested in this opportunity, please share your updated CV at:
Email: