What are the responsibilities and job description for the Technical Solutions Specialist position at TeamViewer?
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
The Technical Solutions Specialist role is ideal for someone who thrives at the intersection of sales, delivery, and customer success. You’ll partner with Sales and Solution Engineers to create clear, accurate, and compelling Professional Services estimates, Statements of Work, and proposal content that shape customer solutions and drive business growth.
Responsibilities
You’ll play a key role in helping TeamViewer deliver solutions that solve our customers’ most complex challenges. Partnering closely with Sales and Solution Engineers, you’ll shape Professional Services estimates, Statements of Work, and RFP responses across a global portfolio.
You’ll take the lead in translating customer needs into clear, practical, and scalable solutions—working hand-in-hand with cross-functional teams to define scope, align expectations, and keep proposals moving forward smoothly.
You’ll own the end-to-end estimation process, creating accurate, compelling Statements of Work that clearly define scope, timelines, assumptions, and delivery responsibilities.
Along the way, you’ll collaborate with Solution Engineers, Project Managers, and Product teams to lead discovery, refine estimates, and ensure every proposal is aligned to what we can deliver.
You’ll also create polished, executive-ready proposals that clearly communicate the value and impact of TeamViewer’s Professional Services—while continuously improving templates, tools, and processes to drive consistency and scale.
Preferred Qualifications
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
The Technical Solutions Specialist role is ideal for someone who thrives at the intersection of sales, delivery, and customer success. You’ll partner with Sales and Solution Engineers to create clear, accurate, and compelling Professional Services estimates, Statements of Work, and proposal content that shape customer solutions and drive business growth.
Responsibilities
You’ll play a key role in helping TeamViewer deliver solutions that solve our customers’ most complex challenges. Partnering closely with Sales and Solution Engineers, you’ll shape Professional Services estimates, Statements of Work, and RFP responses across a global portfolio.
You’ll take the lead in translating customer needs into clear, practical, and scalable solutions—working hand-in-hand with cross-functional teams to define scope, align expectations, and keep proposals moving forward smoothly.
You’ll own the end-to-end estimation process, creating accurate, compelling Statements of Work that clearly define scope, timelines, assumptions, and delivery responsibilities.
Along the way, you’ll collaborate with Solution Engineers, Project Managers, and Product teams to lead discovery, refine estimates, and ensure every proposal is aligned to what we can deliver.
You’ll also create polished, executive-ready proposals that clearly communicate the value and impact of TeamViewer’s Professional Services—while continuously improving templates, tools, and processes to drive consistency and scale.
Preferred Qualifications
- Strong technical, problem-solving, and collaboration skills, with the ability to influence across teams and navigate ambiguity
- Experience scoping customer needs and translating them into clear, practical solution estimates and Statements of Work
- Excellent writing and communication skills, with the ability to create polished, customer-facing proposals and simplify complex concepts
- Solid understanding of defining scope, timelines, assumptions, and delivery models across varying levels of complexity
- Detail-oriented with a focus on quality, consistency, and continuous improvement of templates, tools, and processes
- Ability to manage multiple priorities, drive work forward, and deliver in fast-paced, customer-facing environments
- Experience in IT services, solution estimation, or similar roles, with strong proficiency in Microsoft Excel, Word, and PowerPoint
- Competitive compensation
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations
- Open door policy, business casual dress code, frequent all Hands and Leadership Lunches
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!