Junior IT Service Desk Analyst

Location: Cincinnati, OH (100% onsite)

Pay Rate: $18 - $23/hr /-

Duration: One-year contract with yearly extensions

Overview

Provide first-line technical support to users via phone, email, or chat. Troubleshoot and resolve hardware, software, and network issues, escalating when necessary.

Must-Have

• 1–3 years in Service Desk / Help Desk / Desktop Support
• Strong experience supporting Windows OS
• Working knowledge of Active Directory, Windows Server, LAN/WAN
• Hands-on support of PCs, printers, scanners, and smartphones
• Familiarity with ticketing systems (e.g., ServiceNow or equivalent)
• Understanding of IT security policies and compliance
  
  

Responsibilities:

• Provide first-line deskside and remote support in a factory/production environment
• Diagnose and resolve hardware, software, and network issues
• Support Microsoft operating systems, printers, and barcode scanners
• Manage, update, and clarify support tickets; communicate resolution status
• Escalate complex issues or outages to senior support or management
• Assist with testing, deployment, and stabilization of new IT services
• Ensure adherence to IT security policies and procedures
  
  

Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

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