What are the responsibilities and job description for the IT Help Desk position at TeamSoft?
Location: Madison, WI
Work Authorization: Current WI residents only (no relocation)
Work Schedule: Hybrid – onsite 1–2 days/week (mandatory)
Onsite Location: Downtown Madison
Training: Onsite M–F for first 2 weeks
Contract Duration: Through 06/30/2026 (potential extension)
Rate: $18-20/hour
Role Summary
This role provides Tier 1 and Tier 2 IT support and Identity & Account Management (IAM) services for internal staff and public users of web-based applications. Responsibilities include user verification, password resets, account unlocks, endpoint support, device deployment, and detailed ticket documentation.
Key Responsibilities
Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
Work Authorization: Current WI residents only (no relocation)
Work Schedule: Hybrid – onsite 1–2 days/week (mandatory)
Onsite Location: Downtown Madison
Training: Onsite M–F for first 2 weeks
Contract Duration: Through 06/30/2026 (potential extension)
Rate: $18-20/hour
Role Summary
This role provides Tier 1 and Tier 2 IT support and Identity & Account Management (IAM) services for internal staff and public users of web-based applications. Responsibilities include user verification, password resets, account unlocks, endpoint support, device deployment, and detailed ticket documentation.
Key Responsibilities
- Provide Tier 1 and Tier 2 Help Desk Support for internal users
- Deliver Identity and Account Management (IAM) services, including:
- Identity verification
- Password resets and account unlocks
- Guiding users through self-service account recovery
- Support public-facing web applications
- Perform IT troubleshooting for hardware, software, and network issues
- Deploy and manage laptops and desktops
- Fulfill software service requests
- Document all interactions using ticketing systems
- Escalate issues as appropriate
- Maintain availability during standard business hours: 7:45 AM – 4:30 PM CST
- 1 year experience working with digital tools, systems, or platforms
- 6 months experience in a customer service or client-facing role
- 6 months experience working in team-based environments
- Demonstrated ability to learn new technologies quickly
- Strong verbal and written communication skills
- Proven problem-solving and troubleshooting skills
- Experience providing IT support in a professional environment
- Experience with Microsoft Office 365
- Experience with Identity Management Administration
- Experience using Active Directory
- Experience with web based ACD / telephone systems
- Experience verifying confidential account credentials
- Prior government IT support experience preferred
- Windows 10 / Windows 11
- Microsoft Office 365
- Active Directory
- VPN / Multi-Factor Authentication
- Web based telephony systems
- Device management and encryption tools
- Adobe products
- Ticketing and call management systems
Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. TeamSoft’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
Salary : $18 - $20