Content Designer

The Content Designer Strategist defines and executes content strategy for customer-serving digital experiences including websites, applications, and email. This role translates user insights and business priorities into clear content strategies that support product development and management. The role partners closely with UX designers, product teams, and stakeholders to deliver intuitive, user-centered transactional experiences while ensuring alignment with brand voice and messaging.

Fully remote - must be able to work EST hours

Max pay rate: $70.90/hr.

Contract: 6 months

Duties & Responsibilities

• Define and drive content strategy based on user insights and business priorities
• Develop content plans supporting product features, navigation, and user workflows
• Contribute to information architecture, navigation systems, taxonomies, and content models
• Write clear microcopy and instructional content for transactional digital experiences
• Partner with UX designers to develop narrative direction, interface messaging, and microcopy
• Develop messaging strategies and content frameworks aligned to brand voice and tone
• Create content aligned to user personas and customer journeys
• Ensure content is implemented across wireframes, prototypes, and digital assets to deliver a consistent experience
• Use analytics, research, and customer feedback to measure and optimize content performance
• Collaborate with cross-functional partners including product, design, engineering, and marketing teams
• Support agile and iterative development processes

Skills & Qualifications

• Experience developing content strategies for websites, mobile applications, and email
• Strong microcopy and instructional writing skills for transactional user experiences
• Knowledge of content organization, tagging systems, and scalable content structures
• Ability to interpret user research, analytics, and insights to inform content decisions
• Understanding of human-centered design and UX principles
• Strong storytelling and editorial skills with attention to content quality
• Ability to collaborate effectively within cross-functional teams and contribute to product decisions
• Experience working in agile environments
• Strong communication, presentation, and facilitation skills
• Ability to think strategically, connect initiatives, and drive results across complex programs
• Working knowledge of tools such as Adobe XD Cloud, Figma, Miro, or similar collaboration platforms

Education & Experience

• Bachelor’s degree in Communications, Marketing, Journalism, UX, English, or a related field, or equivalent experience
• 4 years of experience in content strategy, content design, or UX writing for websites, apps, and email
• Experience working with cross-functional product and design teams on complex digital programs

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.