Level 2 Technician

Responsibilities:

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.


• Use remote tools and diagnostic utilities to aid in resolving support requests.


• Installing and configuring hardware and software components throughout various network infrastructure devices.


• Install antivirus software and ensure virus definitions are up to date.


• Network firewall and switch administration and maintenance.


• Some network and server solution design and architecture.


• Establish effective communication and trust with customer teams and partners

Requirements:

• College diploma or university degree in Computer Science or 5 years equivalent work experience


• Prior experience in MSP is required


• Microsoft Office 365, Azure, AD administration experience is required


• Server administration via Active Directory, File & Print services, DNS, DHCP.


• Experience in Server administration, DNS, DHCP.


• Knowledge and understanding of networking devices including firewalls (Sophos, Sonicwall, UDM Pro)


• Proven experience working with Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and log analytics/SIEM platforms


• Valid Driver's License and ability to drive to customer locations when required


• Self-motivated and driven for excellence in customer experience

Preferred:

• CompTIA A and/or CompTIA Network preferred.


• NinjaOne RMM and Autotask PSA Experience a plus

Benefits/Perks

• Join a Fun & Dynamic Culture! – We believe work should be engaging, collaborative, and full of energy.


• Fitness-Focused Workplace – We encourage both physical and mental well-being with team activities.


• Growth & Development – We invest in your personal and professional growth through ongoing learning opportunities.


• Work-Life Balance – We understand the importance of flexibility and encourage a healthy balance between work and personal life.


• Creative & Innovative Space – Bring your ideas to life in an environment that values innovation and fresh thinking.


• SPIFs - Opportunity for special performance incentive funds (SPIFs) for sales contributions


• Paid Time off


• Bonus based on performance.


• Company Parties


• Free Uniforms


• Training & development

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.