Level II Technician/Engineer

Benefits:

• Business Events
• Training
• Free uniforms
• Opportunity for advancement

Summary

The IT Technician is responsible for ensuring the smooth operation and functionality of IT systems, allowing end users to efficiently complete business tasks. This role involves responding to support requests promptly, serving as the first point of contact for IT-related issues, and ensuring user satisfaction. The technician must possess strong problem-solving skills, exceptional customer service, and the ability to multitask while working with colleagues across different departments, executive levels, and customers.

The Level II Technician also collaborates with the sales team to provide pre-sales and post-sales technical support, including conducting discovery meetings, site surveys, and technical assessments, as well as assisting with proposals, presentations, and implementation. The ideal candidate is results-driven, self-motivated, professional, and a reliable team player who thrives in a fast-paced environment while delivering exceptional technical account management and support. This is not a hybrid/remote position and need to be in the office Monday to Friday.

IT Technician II Responsibilities:

• Provide technical support for incoming service desk requests via phone, web portal, and email, ensuring timely and effective issue resolution.
• Set up and provision systems for new hires, including hardware and software installation.
• Prioritize and manage incidents and service requests in alignment with defined SLAs and company processes.
• Utilize remote tools and diagnostics to troubleshoot and resolve IT support issues efficiently.
• Perform hands-on technical support for hardware repairs, peripheral installations, and other on-site fixes when remote solutions are not viable.
• Install, configure, and maintain hardware, software, and network infrastructure including firewalls, switches, and security protocols.
• Administer servers and IT systems using Active Directory, File & Print services, DNS, and DHCP, while performing network and server solution design as needed.
• Conduct preventative maintenance on workstations, printers, and peripherals while ensuring compliance with company safety and security standards.

IT Technician II Qualifications:

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Strong understanding of technology and business productivity systems.
• Active Directory knowledge and experience.
• Sales Engineering experience is a plus, as well as, UTM firewalls, Kaseya RMM and Autotask PSA.
• Microsoft Server, Microsoft Desktop OS, CompTIA Net and/or CompTIA Security certificates preferred.
• Experience migrating environments such as Workspace to SharePoint on-prem AD server to Entra ID.
• Installing and configuring firewalls, switches, server racks, patch panels and running cable is a must.
• Installing Unifi and non-Unifi cameras on Dream Machine Pro/SE hardware.
• Managing and backing up VM servers on the Cloud.
• Valid Driver License and ability to drive to customer locations when required.

Salary: $60K-$75K

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.