What are the responsibilities and job description for the Customer Service Representative - Hourly - FT position at Team Allied Distribution?
About Team Allied Distribution
Founded in 1976, Team Allied Distribution is the country’s leading independent warehouse distributor of automotive exhaust, with over 390,000 square feet of warehouse capacity throughout 26 facilities strategically located in the Western and Midwestern United States. It is a 100% employee-owned company with over 220 employee-owners. Team Allied prides itself on delivering premium-quality products, competitive pricing, fast-paced logistical services, and first-class customer service!
Benefits Package
Team Allied Distribution provides a comprehensive benefits package, including medical, dental, vision, life, and AD&D insurance, along with a 401(k) plan and an Employee Stock Ownership Plan (ESOP). As a 100% employee-owned company, we take pride in fostering a team of dedicated, innovative professionals motivated by ambitious goals.
EMPLOYEE STOCK OWNERSHIP PLAN (ESOP)
The Employee Stock Ownership Plan, commonly known as an ESOP, is a retirement benefit for all employee-owners. Similar to a 401K, only better! The ESOP grants company stock to all eligible employee-owners and allocates the stock into a trust account as part of their future retirement fund. The ESOP is a fantastic benefit because the employee-owners contribute zero dollars of their own money to the plan.
EMPLOYEE OWNER POSITION PURPOSE
The Customer Service Representative/Inside Sales position exists to field incoming calls for products, resolve customer service issues and to make effective outgoing sales calls to generate sales and revenue for the company.
Essential Job Duties And Responsibilities
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Founded in 1976, Team Allied Distribution is the country’s leading independent warehouse distributor of automotive exhaust, with over 390,000 square feet of warehouse capacity throughout 26 facilities strategically located in the Western and Midwestern United States. It is a 100% employee-owned company with over 220 employee-owners. Team Allied prides itself on delivering premium-quality products, competitive pricing, fast-paced logistical services, and first-class customer service!
Benefits Package
Team Allied Distribution provides a comprehensive benefits package, including medical, dental, vision, life, and AD&D insurance, along with a 401(k) plan and an Employee Stock Ownership Plan (ESOP). As a 100% employee-owned company, we take pride in fostering a team of dedicated, innovative professionals motivated by ambitious goals.
EMPLOYEE STOCK OWNERSHIP PLAN (ESOP)
The Employee Stock Ownership Plan, commonly known as an ESOP, is a retirement benefit for all employee-owners. Similar to a 401K, only better! The ESOP grants company stock to all eligible employee-owners and allocates the stock into a trust account as part of their future retirement fund. The ESOP is a fantastic benefit because the employee-owners contribute zero dollars of their own money to the plan.
EMPLOYEE OWNER POSITION PURPOSE
The Customer Service Representative/Inside Sales position exists to field incoming calls for products, resolve customer service issues and to make effective outgoing sales calls to generate sales and revenue for the company.
Essential Job Duties And Responsibilities
- Process customer order files and process tracking / delivery information back to the customer in their required formats
- Field incoming calls from customers looking for specific products based on year, make, model and type of vehicle
- Field incoming calls relating to general customer service issues and find solutions that promptly and effectively fit the customers needs
- Make effective outgoing sales calls to current and prospective customers
- Review current customer accounts to discover new sales opportunities
- AR Responsibilities - Prepare daily excel spread sheet for check deposits and Credit Card payments.
- Previous customer service experience required
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Good active listening skills
- Organization and time management
- Proficient Microsoft computer skills
- Knowledge of inventory-based software desired
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office setting 80%
- Warehouse setting 20%
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to consistently lift up to 25 lbs and up to 70 lbs. occasionally
- The ability to bend, stretch, twist, or reach with your body, arms, and/or legs
- The ability to see details at close range (within a few feet of the observer) or at a distance
- The ability to exert maximum muscle force to lift, push, pull, or carry objects
- The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp manipulate, or assemble objects
- Ability to climb 12-14 ft platform ladders
- Ability to run, maneuver, navigate or drive a vehicle
- Ability to perform physical activities that require considerable use of arms and legs and moving whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
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