Director of Aftermarket Ops - Power Systems

Position: Director of Aftermarket Ops - Power Systems

Location: Houston, TX

Summary:

The Director of Aftermarket Operations is responsible for leading and optimizing the full-service business across a designated region. This role drives financial performance, operational excellence, and long-term growth by aligning regional execution with global service strategies. The position plays a critical leadership role in delivering revenue targets, improving profitability, enhancing customer satisfaction, and building a high-performing service organization.

Job Duties:

Leadership & Strategy

• Direct and oversee all service-related activities across the assigned region, ensuring alignment with global service objectives
• Define and execute regional service strategies to achieve sustainable revenue growth and margin expansion
• Lead organizational development initiatives to build a strong, performance-driven service culture
• Champion change management and continuous improvement programs across operations

Operational Management

• Own full accountability for service delivery execution, including operational performance and cash flow outcomes
• Drive efficiency in order management, field services, training, and supply chain operations
• Establish and optimize workflows and systems to improve service quality and cost-effectiveness
• Ensure consistent implementation of integrated business systems (ERP, CRM, and related digital platforms)

Commercial & Financial Performance

• Achieve service revenue, profitability, and contribution margin targets across parts, contracts, and field services
• Support and implement go-to-market strategies to expand service offerings and customer reach
• Monitor key financial and operational metrics, including revenue, cost of goods sold (COGS), and utilization rates

Customer & Stakeholder Engagement

• Strengthen relationships with customers, distributors, and external partners to enhance service delivery
• Work cross-functionally with finance, operations, technical teams, IT, and business development groups
• Lead initiatives to improve customer satisfaction and retention across the region

Growth & Integration

• Participate in mergers and acquisitions related to service operations, including integration planning and execution
• Identify opportunities for market expansion and service portfolio enhancement

Health, Safety & Compliance

• Develop and promote environmental, health, and safety (EHS) programs to ensure a safe and compliant work environment
• Reinforce a culture of accountability and continuous improvement in safety practices

Job Requirements:

Education & Credentials

• Bachelor’s degree in Engineering or a related technical discipline required
• Advanced business degree (e.g., MBA) preferred

Experience

• Minimum of 10 years of relevant industry experience within service operations or related fields
• Proven experience managing large-scale, multi-functional operations
• Demonstrated leadership experience with responsibility for regional or global teams
• Background in change management and operational process improvement initiatives
• Experience working in international or multicultural business environments

Technical & Professional Skills

• Strong understanding of service business models, including parts, service contracts, and field operations
• Familiarity with modern service technologies and digital tools
• Ability to manage complex operational systems and drive process optimization
• Strategic mindset combined with a hands-on execution approach