What are the responsibilities and job description for the Senior Digital Administrator position at Teachers Federal Credit Union and Careers?
Join Our Team
For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.
Summary:
The Senior Digital Administrator ensures the stability, functionality, and growth of digital services including online and mobile banking. The Senior Administrator oversees the day-to-day operations, leads cross-functional initiatives, ensures compliance, and supports the delivery of a secure and seamless digital experience across retail and commercial banking channels.
Education and/or Experience:
- Bachelor’s degree in computer science, information systems, or a minimum of eight years directly related experience required
- Minimum four years' experience in digital banking operations, with hands-on experience administering consumer and business banking platforms required
- Experience supporting commercial digital banking services such as ACH origination, wire transfer systems, and business entitlements preferred
- Financial services, credit unions, or fintech experience, with demonstrated knowledge of regulatory and security standards in digital banking required
- Good understanding of retail and business digital banking systems, including online banking, mobile apps, digital account opening, and cash management tools required
- Strong administrative and technical skills in configuring digital platforms and managing system-level permissions and workflows
- Proven ability to troubleshoot complex digital banking issues and lead cross-functional coordination to resolve platform challenges
- Strong analytical mindset, with the ability to develop and interpret performance metrics, system usage reports, and service dashboards
- Excellent interpersonal, written, and verbal communication skills, with experience collaborating across technical and non-technical teams.
- Ability to manage multiple priorities in a dynamic, fast-paced financial services environment
- Proficiency with reporting and analytics platforms (e.g., Power BI, Tableau, Google Analytics) preferred
- Experience with digital banking vendors (e.g., Candescent, Q2, Alkami, Jack Henry, FIS, Fiserv) and core banking integrations
Job Responsibilities:
- Performs administrative tasks related to digital banking systems, including user access, configurations, updates, and issue tracking
- Manages complex digital banking support cases and escalations, ensuring timely resolution for both retail members and business clients
- Maintains accurate documentation for digital services, including procedures, workflows, and compliance checklists
- Generates regular and ad hoc reports to track usage, performance, and support metrics across digital channels
- Acts as a liaison between digital banking and internal teams including IT, compliance, operations, and member support
- Oversees the testing and deployment of new features, platform upgrades, and integrations across digital channels, with a strong focus on minimizing service disruptions
- Supports business services teams in configuring and managing commercial banking tools such as ACH, wire transfers, remote deposit capture, and user entitlements
- Stays informed of industry developments in digital banking and makes recommendations for platform enhancements, cybersecurity improvements, and user experience optimization
- Develops best practices for digital banking administration
- Performs other duties as needed upon request by immediate supervisor
Benefits of Joining the Teachers Team:
We provide a competitive compensation and benefits package that includes, but is not limited to:
- This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
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Paid time off for vacation, personal days, and holidays
- 401(k) company contribution
- Teachers pays 100% of Dental & Vision premium
- Tuition reimbursement is offered to full-time employees
- Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers
The good faith range for this position is $65,250 - $78,500 yearly. This range is an estimate based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.
All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.
To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers
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Salary : $65,250 - $78,500