Director Loan Servicing

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

Summary:

The Director Loan Servicing provides strategic leadership and oversight for loan servicing operations at Teachers. This role is responsible for developing and executing servicing strategies that ensure compliance, operational efficiency, member satisfaction, and alignment with organizational goals. The Director leads a team of managers and staff, drives process improvements, manages risk, and ensures adherence to regulatory and investor requirements across the entire loan portfolio.

Education and/or Experience:

• Bachelor’s degree in Business, Finance, or related field or a minimum of eight years directly related experience required

  
  

• Minimum of six years progressive loan servicing operations experience, with three years leading or influencing people required

  
  

• Strong knowledge of mortgage and consumer loan servicing regulations, investor guidelines, and compliance requirements required

  
  

• Proficiency in loan servicing platforms; experience with data analytics tools required

  
  

• Proven experience in strategic planning, process improvement, and technology implementation within a financial institution

  
  

• Proficiency Microsoft Office Suite (Excel, Word, Outlook)

Job Responsibilities:

• Oversees loan servicing functions, including payment processing, escrow administration, payoff processing, investor reporting, and collateral management

  
  

• Develops and implements strategies for loan servicing operations to support organizational growth and member experience

  
  

• Ensures timely and accurate completion of escrow analyses, investor reconciliations, and regulatory filings

  
  

• Establishes performance metrics and KPIs to monitor efficiency, compliance, and service quality

  
  

• Maintains compliance with federal and state regulations, investor guidelines, and internal policies

  
  

• Serves as primary liaison for internal and external audits, regulatory examinations, and investor reviews

  
  

• Identifies and implements process enhancements and technology solutions to improve efficiency and member experience

  
  

• Partners with IT and vendors to optimize loan servicing platforms and reporting tools

  
  

• Works closely with Lending, Collections, Compliance, and Finance teams to ensure seamless operations and accurate reporting

  
  

• Provides executive-level reporting and insights to senior leadership on servicing performance and trends

  
  

• Performs other duties as needed upon request by immediate supervisor

  
  

• Performs all duties inherent in the role of a manager

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $139,000 to $173,500 annually. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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