Call Center Manager

At TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people.

We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.

If you're passionate, skilled, and ready to grow—we want you on our team.

We are looking for a strong communicator and natural leader to join our team at TE Certified. We are hiring an additional Call Center Manager to help oversee the daily operations of our customer service team and ensure every customer receives a consistent 5-star experience. Our culture is built on kindness, respect, and work life balance. We believe a supported, engaged team delivers the best results for our customers and for each other. At TE Certified, we invest in your growth, encourage innovation, and reward hard work with long term stability and success.

If you are passionate about leadership, thrive in a fast-paced environment, and are ready to grow with a company that truly values its people, we would love to hear from you.

Key Responsibilities

• Managing, coaching, and developing a team of CSRs
• Monitoring call performance, KPIs, and service quality
• Overseeing scheduling, dispatch coordination, and workflow efficiency
• Handling escalated customer concerns with professionalism and care
• Ensuring accurate customer records and proper documentation
• Collaborating with field managers and department leaders to streamline operations
• Leading team meetings, training sessions, and performance reviews
• Identifying process improvements to enhance customer satisfaction and team productivity
• Supporting a positive, high-energy, and service-minded team environment

Benefits and Perks

• Competitive salary based on experience
• Company sponsored health insurance for employees
• 401(k) with company match
• Company-paid life insurance
• Health Savings Account
• Gym reimbursement
• Paid holidays
• Fun, challenging, and supportive work culture
• Real opportunities for long-term growth and advancement

• 3–5 years of call center or customer service experience
• 1–2 years of leadership, supervisory, or team lead experience ideally in a call center environment
• Home service industry experience (HVAC, plumbing, electrical, etc.) strongly preferred
• Microsoft Teams, Ring Central, and Service Titan experience is a big plus!
• Strong communicator with excellent phone presence and written communication
• Highly organized, detail-oriented, and able to manage multiple priorities
• Dependable, punctual, and solution-driven
• A motivating leader who leads by example and builds strong team culture

A Little About Us

TE Certified Electrical, Plumbing, Heating & Cooling is a fast-growing, award-winning residential service provider. Awards include Angie's List Super Service Award, A BBB, Kudzu Best of Award, EBSCO Research best pick, and 5 Star Rated by Home Services. We have achieved these awards by providing exceptional value to our customers through superior customer service, top-notch craftsmanship, honesty, loyalty, and integrity. More importantly, we achieve this by making sure our people are taken care of and happy to come to work every day. Come interview with us! Allow us to show you how great TE is!

TE Certified is an equal opportunity employer and a drug-free workplace.