Tenant Accounts Supervisor

Property Accounts Manager – NYC Multifamily Portfolio

Are you well-versed in NYC rent stabilization laws and experienced with landlord-tenant court proceedings? Do you thrive in a fast-paced environment and enjoy delivering outstanding service to residents? We’re looking for a Property Accounts Manager to join our team and take charge of the rent collection and tenant account management process across a large apartment community in New York City.

What You’ll Do:

• Oversee all resident receivable accounts and ensure timely rent collection
• Reduce delinquency by issuing late notices, initiating follow-ups, and managing payment plans
• Partner with in-house legal teams on housing court cases, including non-payment, HP, DHCR, and evictions
• Represent the property in legal settings including housing court, small claims, and mediation sessions
• Track monthly collections and manage parking lot rentals
• Perform tenant outreach for account resolution and compliance
• Conduct audits and reconcile discrepancies; write off bad debts when necessary
• Assist residents with accessing rental subsidy programs (SCRIE, DRIE, NYCHA, etc.)
• Oversee weekly move-outs and approve invoices for tenant-related vendors
• Supervise and mentor junior team members

What You Bring:

• Hands-on experience with NYC landlord/tenant procedures and housing court
• Familiarity with rent-stabilized housing and relevant city/state/federal regulations
• Strong communication and conflict-resolution skills
• Proficiency in Yardi and Microsoft Office Suite (Excel a must)
• Ability to manage multiple priorities while staying detail-oriented
• Experience working with legal and housing assistance programs (a plus)

Why Join Us?

We offer a dynamic and mission-driven environment where your work directly impacts the lives of residents. You’ll have autonomy, support, and the chance to grow with a collaborative and forward-thinking property management team.