Tenant Services Supervisor

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Tenant Services Supervisor will supervise the coordination of social services at Baisley Pond Park Residences affordable housing services program for DSS-referred households. The Tenant Services Supervisor will lead a team of 4 Tenant Services Coordinators. The Tenant Services Supervisor will:

· Actively coordinate day to day on-site services for tenants and ensure all service provision is representative of RiseBoro’s mission and in line with funder requirements.

· In collaboration with the Site Director and Program Operations Manager receive referrals for tenant placement, review all documentation, schedule, and participate in apartment viewings for incoming tenants.

· Conduct weekly case conferences with staff to ensure tenant and programmatic successes; support Tenant Services Coordinators with challenging cases.

· Participate in the selection committee for new staff and work with Program Operations Manager to create onboarding and training calendar for all new hires.

· Complete needs assessments and develop ongoing, tenant-centered service plans with all tenants and their respective Tenant Services Coordinator.

· Conduct supervision with staff to ensure appropriate delivery of services, assess staff performance, and provide support for job improvement.

· Maintain ongoing and close communication with the property management team on tenant issues and building matters; encourage collaboration between departments.

· Liaise with property management team and program staff on matters like tenant rental arrears and other issues that put tenancy at jeopardy

· Conduct periodic spot check of program staff case notes, running reports on AWARDS, and reporting areas of concern to the Site Director.

· Coordinate with staff and community partners to establish educational, social, and recreational activities to encourage community building among tenants.

· Outreach in the community to establish and maintain current and new relationships and partnerships; utilize tenant assessments to determine pertinent partnerships that support tenant goals.

· Support Site Director’s efforts liaising with community members to ensure positive neighbor relationships; participate in community meetings as the need arises

· Initiate disciplinary action and develop performance improvement plans for staff as needed; conduct annual performance evaluations and assist staff in the creation of goals for improved program implementation.

· Approve and submit accurate timecards for all direct reports.

· Provide conflict resolution, crisis intervention, and crisis de-escalation, as need arises.

· Work with Site Director to complete reports for submission to Director of Supportive Services for review.

· Participate in funding-required service provider meetings and audit preparation efforts

· Partner with Site Director to develop and implement improvement plans and/or best practices based on funder feedback after programmatic site visits

· Establish and maintain rotating on call assignment and emergency phone protocols.

· Additional responsibilities may be added as position evolves.

COMPETENCIES

· Dynamic, able to multi-task, problem solve, and work independently with strong leadership and decision-making abilities

· Team player and willing to work with a diverse population

· Excellent written and interpersonal skills

· Experience working with previously homeless individuals and families

· Flexible to accommodate weekend and evening hours as the need arises

· Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the odds

· At least 2 years of supervisory experience

EDUCATION AND EXPERIENCE REQUIREMENTS

Bachelor's Degree in social work or related human services field strongly preferred with at least 3 years of relevant social service experience, particularly serving the homeless and previously homeless population

Qualifications

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off, recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

Salary : $68,000 - $70,000