Facilities & Tenant Services Supervisor

Our client, a top real estate company is looking for a Facilities & Tenant Services Supervisor to join their team on a full-time, permanent basis. This company has multiple buildings in their portfolio, so this individual must be comfortable with commuting to different locations as needed. We are seeking a dedicated and experienced Facilities & Tenant Services Supervisor to manage and oversee the daily operations of our cleaning and maintenance teams. This role is crucial for ensuring that our properties remain clean, well-maintained, and welcoming, while also fostering positive relationships with tenants. As the Facilities & Tenant Services Supervisor, you will play a vital role in staff management, quality control, tenant communications, and ensuring safety and cleanliness standards are met across the property.

• Job Type: Full-Time, Permanent
• Location: On-site, multiple properties
• Salary: $100,000 - $120,000 per year
• Bonus: Eligible for an annual discretionary bonus
• Benefits: Comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401(k) with matching contributions, wellness benefits, and more
  
  
  

Responsibilities:


Team Supervision & Staff Development:

• Manage and supervise the janitorial and maintenance staff, ensuring they are trained to meet industry standards.
• Conduct regular inspections and provide ongoing feedback to staff to maintain high cleanliness and safety standards.
• Monitor staff attendance, handle staffing vacancies, and participate in the interview process for new hires.
• Train and ensure all team members are compliant with safety protocols, including OSHA standards.
• Provide coaching and handle disciplinary actions when necessary, including written warnings or suspensions.
• Coordinate with Payroll Administrators to ensure accurate and timely payroll processing.
  
  
  

Tenant & Client Relations:

• Build and maintain positive relationships with tenants by addressing their inquiries and resolving issues promptly.
• Communicate effectively with tenants, both physically and electronically, keeping them informed about building operations and any updates or changes.
• Be on-call 24/7 for emergency situations such as floods, fires, or severe weather, including snow removal when necessary.
  
  
  

Operations & Quality Control:

• Oversee the daily operations and ensure maintenance and cleaning standards are consistently met.
• Regularly inspect public spaces and tenant areas to ensure cleanliness and maintenance needs are addressed.
• Handle emergency situations and adjust team schedules as needed (e.g., shift changes for snow removal, emergency repairs).
• Work closely with operations teams to ensure smooth day-to-day management of multiple buildings.
  
  
  

Administrative Responsibilities:

• Maintain accurate records for staffing, attendance logs, and timekeeping.
• ???????Prepare proposals for new services and assist in business planning for newly acquired properties.
• Conduct regular quality control inspections and provide recommendations for improvements to senior management.
  
  
  

Required Qualifications:

Experience:

• Minimum of 5 years of experience in cleaning or facilities management. Experience in hospitality, hotels, hospitals, or similar environments is a plus.
• Familiarity with union operations, particularly 32BJ, is preferred.
• Proven experience managing teams and handling staff issues, including coaching, progressive discipline, and ensuring accountability.
  
  
  

Skills & Knowledge:

• Strong organizational skills with the ability to multitask and manage various operations.
• ???????Excellent communication skills, both written and verbal, with the ability to interact with staff and tenants professionally and effectively.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with eTime and ADP is a plus.
• Ability to walk between multiple floors and buildings to monitor staff and address tenant needs.
• Must be able to perform physical tasks such as standing for extended periods (up to 6 hours) and lifting up to 25 pounds.
• Comfortable working outdoors in varying weather conditions, from temperatures as low as 0°F to over 100°F.
  
  
  

Work Schedule

• Monday to Friday (with hours varying based on AM or PM shifts)
• AM Shift: 8:00 AM – 5:00 PM (primarily focused on maintenance)
• PM Shift: 4:00 PM – 1:00 AM (focused on cleaning and preparing spaces for the next business day)
• On-call/Weekend Requirements: You will be on-call for emergencies (floods, fires, snow removal, etc.), with potential for on-site presence during weekends or holiday periods (November – January). On-call does not necessarily require being on-site unless there is an emergency. Weekend on-site shifts typically last 4 hours when needed.???????
  
  
  

Physical Requirements & Work Environment

• If you are a proactive, detail-oriented, and experienced professional with a passion for customer service and operational management, we would love to hear from you. Apply now to become part of a dynamic team and help us provide exceptional service to our tenants and the public!
• Ability to move between multiple floors and buildings to communicate with staff and tenants.
• Must be comfortable with both indoor and outdoor work environments, subject to varying temperatures and conditions.
• Ability to stand and walk for extended periods and lift objects up to 25 pounds.
  
  
  

If you meet the required qualifications and are interested in this role, please apply today.

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