Field Service Technician

About Us

Tate Computer Systems, Inc. (TCSi) has been a trusted provider of IT solutions since 1988. Serving clients across Tennessee, Arkansas, and Mississippi, we specialize in managed IT services, cybersecurity, network infrastructure, and helpdesk support. At TCSi, we are committed to delivering innovative, customer-focused solutions that ensure the security, performance, and reliability of our clients’ IT environments.

Field Service Technician (Lottery)

Reports to: Lottery, Operations Manager

Tate Computer Systems, Inc. (TCSi) is dedicated to providing world-class solutions to our customers. TCSi's dedication to a customer-first vision requires that we constantly turn a flywheel that starts with understanding the problems businesses are facing across multiple industries, and ends with an affordable , reliable, and highly-effective solution that enables a given business to reach their respective goals. At TCSi, we achieve our mission to lead and provide leading edge solutions in a world of changing technology by investing in talent that is aligned with our pursuit for excellence. Our team is comprised of individuals that bring unique perspectives to their tasks while employing a growth mindset. We listen, learn, and find new ways to improve daily.

Position Overview:
The Field Service Technician position is a key role in the Lottery Services division responsible for delivering quality service and maintenance of lottery equipment at retailer locations. The Field Service Technician performs routine equipment and systems maintenance, repairs, installation and delivery of supplies of lottery equipment and communication devices.

Essential Functions:

• Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
• Responsible for transporting, installing (if applicable), and maintaining Lottery equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and/or minor adjusting the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Lottery platform.
• Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.
• Complete driver training and follow TCSi vehicle policy regarding the use and maintenance of the company vehicle.
• Produce various reports as required or requested by management

Because You Matter

TCSi employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only)
• Company-paid life insurance, short-term disability, and long-term disability
• 401K with employer match

Minimum Qualifications and Education Requirements

• High school diploma or GED
• 2 years of electronics, repair, field, or related industry experience
• Technical or I.T.-related training or education is a plus

Required Knowledge, Skills & Abilities

• Knowledgeable in electronics, data communications, or related areas of expertise.
• Must be able to climb, lift, and carry equipment weighing up to fifty (50) pounds.
• Must be able to sit and drive for prolonged periods.
• Demonstrate dexterity when working with tools, moving parts, and electrical current.
• May work at heights to install equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

Physical Requirements and Working Environment

• Must be able to carry and lift up to 50lbs.
• Must be able to maneuver in tight spaces to repair equipment, run cables, etc.
• Must be able to climb a ladder and safely perform related tasks
• Provided Company Vehicle

EEO/ADA Statements

Tate Computer Systems (TCS) is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. TCS is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department.

Job Type: Full-time

Pay: $17.00 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: On the road

Salary : $17 - $18