Apple Repair Technician

Job Summary

The Apple Repair Technician is responsible for diagnosing, repairing, and maintaining Apple devices, including Mac computers, iOS devices, and related peripherals. This role supports both in-shop and client-facing service delivery by providing timely, accurate, and high-quality technical support.

The technician will utilize Apple-approved tools, systems, and processes to troubleshoot issues, complete repairs, and ensure compliance with Apple service standards. This position requires strong technical expertise, attention to detail, and a commitment to delivering exceptional customer service.

Essential Functions

• Diagnose, troubleshoot, and repair Apple devices including Mac desktops, laptops, and iOS devices
• Analyze hardware, software, and operating system issues and perform appropriate repairs
• Install, configure, and support macOS, iOS, and related applications
• Configure, maintain, and support peripherals including printers, scanners, and mobile devices
• Perform diagnostic testing to isolate system issues and determine appropriate solutions
• Conduct system upgrades, installations, and configurations to optimize performance
• Identify and remediate cybersecurity threats including viruses, malware, and spyware
• Facilitate and verify data backups and system recovery processes
• Troubleshoot cross-platform environments including macOS and Windows systems
• Support deployment of new applications, tools, and services within client environments
• Accurately log all service activity in Apple Global Service Exchange (GSX) or ticketing systems
• Document issues, resolutions, and procedures in internal knowledge base systems
• Follow Apple service guidelines and internal quality control standards
• Ensure compliance with company policies, procedures, and security protocols
• Provide excellent customer service through in-person, phone, and email support

Qualifications

• High school diploma or GED required
• 1–3 years of hands-on technical experience supporting Apple devices preferred
• Completion of the Apple Professional Academy Technical Journey (required)
• Active Apple IT Foundations for Partners certification (required)
• Experience working with macOS, iOS, and Apple hardware troubleshooting
• Familiarity with Apple Remote Desktop or similar remote support tools preferred
• Experience with ticketing systems (GSX or equivalent) preferred

Required Knowledge

• Strong knowledge of Apple hardware, macOS, and iOS environments
• Understanding of device diagnostics, repair processes, and system configurations
• Familiarity with basic networking and connectivity troubleshooting
• Knowledge of cybersecurity fundamentals (malware, spyware, system protection)
• Ability to troubleshoot both Mac and Windows environments
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to explain technical concepts clearly to non-technical users
• Strong attention to detail and documentation accuracy
• Ability to manage multiple service requests and prioritize effectively
• Commitment to delivering high-quality customer service
• Ability to work independently and collaboratively within a team environment

EEO/ADA Statements

Tate Computer Systems (TCS) is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. TCS is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Pay: $23.00 - $26.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Vision insurance

Work Location: In person

Salary : $23 - $26