Sr Manager - Global Network Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

• Responsible for driving network operations and maintenance in Unified Collaborations domain with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process & cost level improvements. This is a tactical role which has a significant mid-term impact on the business unit
• s overall results.
  
  

Responsibilities

• Lead domain specific operations team to meet the uptime targets.
• Manage network operations and maintenance, this may include marine cables, network equipment
• s, facility, security operations for all sites and network.
• Ensure timely identification & fixing of network failures, review repeat issues to ensure permanent remedial actions are taken.
• Lead and drive operational review meetings with vendors.
• Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs.
• Provide direction and escalation support to 24/7 NOC team.
• Manage difficult customer situations
• respond promptly to customer needs
• respond to requests for service and assistance.
• The role will lead a large team.
  
  

Desired Skill sets

• Extensive experience in operations and project implementation of network technology
• Customer experience management
• Understanding of domain and related technologies
  
  

Base Salary Range: $89,565 - $117,777. The salary may be adjusted within this range based on the candidate's qualifications, experience, and the specific needs of the position

Benefits Summary: We offer Medical, Dental and Vision Coverage, as well as a 401k plan, and paid leave under our policies.

Other Compensation: The position is eligible for a discretionary bonus