Sr. Manager - Customer Interaction Suite

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Title: Product Manager - RCS & Product Evangelist

About The Role

We’re looking for a passionate and strategic Product Manager to lead our Rich Communication Services (RCS) offering and act as a regional product evangelist for our broader CPaaS portfolio.

In this role, you’ll blend product ownership with market advocacy - driving the roadmap, adoption, and ecosystem partnerships that bring our messaging products to life. You’ll serve as the bridge between global product teams and regional market dynamics, ensuring that customer and carrier insights translate into impactful product evolution and growth.

Key Responsibilities

RCS Product Management

• Own the end-to-end RCS product lifecycle within our CPaaS platform. From discovery and roadmap definition to launch and performance optimization.
• Translate regional customer, operator, and market insights into scalable product requirements that align with global strategy.
• Collaborate with engineering, carrier relations, and business teams to deliver reliable, API and UI based messaging capabilities.
• Define pricing, packaging, and monetization models optimized for each region’s market dynamics.
• Track and improve performance metrics such as adoption, delivery success, engagement, and ROI.
• Ensure compliance and interoperability with GSMA standards and local carrier specifications.
  
  

Regional Product Evangelism (US Market)

• Act as the regional voice of product, representing local customer needs and ecosystem opportunities within global product planning.
• Evangelize RCS and our CPaaS messaging capabilities across enterprises, partners, and carriers through workshops, enablement sessions, and customer engagements.
• Collaborate with sales and marketing to shape regional go-to-market strategies, narratives, and case studies.
• Identify and advocate for new messaging use cases and adjacent opportunities that expand regional growth.
  
  

Cross-Functional Leadership

• Partner closely with global product managers to ensure regional priorities are reflected in platform development.
• Work with carrier partners, OEMs, and aggregators to strengthen collaboration, improve integration, and resolve operational challenges.
• Collaborate with marketing, solution engineering, and sales enablement teams to increase product understanding and adoption.
  
  

Qualifications

• 4–6 years of experience in product management for messaging, or communications platforms — ideally in CPaaS, telecom, or mobile ecosystems.
• Strong understanding of RCS, SMS, MMS, and conversational messaging standards.
• Proven success in managing and scaling API-based or platform products.
• Demonstrated success in launching or expanding products in diverse regional markets.
• Analytical thinker with the ability to interpret data and convert insights into action.
• Ability to influence across a matrixed global organization and work effectively without direct authority.
  
  

Success in This Role Looks Like

• Strong RCS adoption and measurable commercial growth in the region.
• Regional feedback consistently shaping the global product roadmap.
• Enhanced visibility and credibility of the company’s messaging solutions among carriers, enterprises, and partners.
• Tangible contributions to market differentiation, customer satisfaction, and revenue growth.
  
  

Base Salary Range: $134,783 - $177,238. The salary may be adjusted within this range based on the candidate's qualifications, experience, and the specific needs of the position

Benefits Summary: We offer Medical, Dental, and Vision Coverage, as well as a 401k plan, and paid leave under our policies.

Other Compensation: The position is eligible for a discretionary bonus.