What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE II - Domestic Relations position at Tarrant County College?
Summary
Answer inquiries from clients, the public, attorneys, employers and other agencies and County departments. Evaluate and research requests, inquiries and problems presented for resolution and/or referral.
THIS POSTING MAY CLOSE AT ANY TIME ONCE A
SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED
Tarrant County employees enjoy superior health, retirement, and insurance benefits.
For More Information, Please Click On The Link Below
http://www.tarrantcounty.com/en/human-resources/employee-benefits.html
Essential Duties And Responsibilities
NOTE: You must fill out the work history and education sections of application to show you have years of experience/education as required by hiring department or be disqualified.
Tarrant County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudication in the past seven years and may include financial history reports, motor vehicle records, employment records and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually.
Physical Demands And Work Environment & Other Requirements
While performing the duties of this position, the incumbent is regularly required to sit, walk, climb, stoop, lift, push and pull.
Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.
Do you have a High School Diploma, GED, or a higher level of education?
Do you have four (4) full-time years of related experience in an office/customer service environment?
Do you have excellent interpersonal, communication, and problem-solving skills?
Answer inquiries from clients, the public, attorneys, employers and other agencies and County departments. Evaluate and research requests, inquiries and problems presented for resolution and/or referral.
THIS POSTING MAY CLOSE AT ANY TIME ONCE A
SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED
Tarrant County employees enjoy superior health, retirement, and insurance benefits.
For More Information, Please Click On The Link Below
http://www.tarrantcounty.com/en/human-resources/employee-benefits.html
Essential Duties And Responsibilities
- Responsible for receiving, researching, and resolving a large volume of calls pertaining complex child support issues/problems based on public inquiries about child support payments, income withholding orders/garnishments, enforcement of child support orders, etc.
- Provides the public with accurate general information on the Child Support office, policies, procedures, and the child support process in Texas. Refers to appropriate staff based on office policy.
- Identifies various account problems/errors, including missing payments, pay plans and unidentified payments based on phone inquiries. Resolves or refers issues as appropriate.
- Resolves, or refers to appropriate staff, inquiries regarding Income Withholding Orders (IWOs) including procedures for issuance and re-issuance of IWOs and employer questions and problem resolution.
- Acquires and maintains knowledge of the IWO process. Prepares and issues IWOs as required.
- Provides the public with accurate, reliable information regarding the enforcement of child support orders, including the Tarrant County Domestic Relations Office, Child Support Monitoring program and the Texas Office of the Attorney General.
- Takes requests for certified Child Support payment records for Texas Courts, for clients, attorneys, agencies, employers, and the public including problem resolution and follow up.
- Acquires and maintains a thorough knowledge of County and state Child Support Office operations, policies, procedures and systems including Registry, Monitoring and Enforcement functions. Performs complicated case assessments.
- Trains less experienced staff and functions as backup for other staff as necessary.
- Performs all other related duties as assigned.
NOTE: You must fill out the work history and education sections of application to show you have years of experience/education as required by hiring department or be disqualified.
- High school diploma or equivalent.
- Four (4) full-time years of related experience in an office/customer service environment.
- Interpersonal, communication, and problem-solving skills a must.
Tarrant County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudication in the past seven years and may include financial history reports, motor vehicle records, employment records and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually.
Physical Demands And Work Environment & Other Requirements
While performing the duties of this position, the incumbent is regularly required to sit, walk, climb, stoop, lift, push and pull.
Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.
- Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Harrison at (817) 884-1227.
Do you have a High School Diploma, GED, or a higher level of education?
- Yes
- No
Do you have four (4) full-time years of related experience in an office/customer service environment?
- Yes
- No
Do you have excellent interpersonal, communication, and problem-solving skills?
- Yes
- No
- Required Question
