What are the responsibilities and job description for the Senior Customer Onboarding Specialist position at TAPCO (Traffic and Parking Control Co., LLC)?
JOB REQUIREMENTS: If you are looking to be part of a company focused on
making our roads and communities safer, apply to join our team of
talented individuals today! What TAPCO has to offer you: 10 Paid
Holidays Paid Vacation and Personal Time (starting day one) Four Weeks
of Paid Parental Leave with no waiting period 401K Plan with Employer
Match (fully vested on day one) Company-Funded Short-Term Disability
Health, Vision, and Dental insurance Quarterly Company Events and
Lunches Have a say in TAPCO Happenings by joining the Fun or Safety
Committee What you will accomplish as a Senior Customer Onboarding
Specialist at TAPCO: The Senior Customer Onboarding Specialist is
responsible for leading customer onboarding initiatives, delivering
customer education programs, accelerating time-to-value, and driving
product adoption across assigned SaaS platforms. This role guides
customers from initial connection through activation, meaningful use,
and onboarding completion before formally transitioning the relationship
to Account Management for continued growth and retention. The Senior
Customer Onboarding Specialist serves as a subject matter expert in
onboarding strategy, customer education, Learning Management System
(LMS) administration, and training development. This position also
supports the development of scalable learning programs for customers,
partners, and internal teams through training delivery, content
development, process improvement, LMS administration, and performance
measurement. As a senior member of the onboarding team, this role
provides mentorship and knowledge sharing to other team members and
contributes to continuous improvement initiatives aligned with customer
adoption, retention, and RevOps goals. Key Responsibilities: Duties may
vary in importance, and additional responsibilities may be assigned as
the position develops. Own end-to-end onboarding for newly connected
customers, from kickoff through activation and formal handoff to Account
Management. Lead onboarding engagements for strategic, complex, or
high-value customer accounts. Engage customers early in the onboarding
process to accelerate time-to-value and achievement of defined success
milestones. Research customer accounts, use cases, business goals, and
readiness to tailor onboarding and training experiences. Deliver
structured, segment-appropriate training designed to drive meaningful
product use and adoption. Facilitate live web-based onboarding sessions,
customer workshops, training events, and office hours. Coordinate
scheduling, rescheduling, and onboarding logistics using scheduling
tools and CRM systems. Document onboarding activities, customer
milestones, risks, training completion, and relevant customer
information within the CRM. Drive customers toward defined
meaningful-use milestones, activation goals,\... For full info follow
application link. Equal Opportunity Employer of Minorities, Females,
Protected Veterans, and Individual with Disabilities \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/35C3B1A544D74B74
making our roads and communities safer, apply to join our team of
talented individuals today! What TAPCO has to offer you: 10 Paid
Holidays Paid Vacation and Personal Time (starting day one) Four Weeks
of Paid Parental Leave with no waiting period 401K Plan with Employer
Match (fully vested on day one) Company-Funded Short-Term Disability
Health, Vision, and Dental insurance Quarterly Company Events and
Lunches Have a say in TAPCO Happenings by joining the Fun or Safety
Committee What you will accomplish as a Senior Customer Onboarding
Specialist at TAPCO: The Senior Customer Onboarding Specialist is
responsible for leading customer onboarding initiatives, delivering
customer education programs, accelerating time-to-value, and driving
product adoption across assigned SaaS platforms. This role guides
customers from initial connection through activation, meaningful use,
and onboarding completion before formally transitioning the relationship
to Account Management for continued growth and retention. The Senior
Customer Onboarding Specialist serves as a subject matter expert in
onboarding strategy, customer education, Learning Management System
(LMS) administration, and training development. This position also
supports the development of scalable learning programs for customers,
partners, and internal teams through training delivery, content
development, process improvement, LMS administration, and performance
measurement. As a senior member of the onboarding team, this role
provides mentorship and knowledge sharing to other team members and
contributes to continuous improvement initiatives aligned with customer
adoption, retention, and RevOps goals. Key Responsibilities: Duties may
vary in importance, and additional responsibilities may be assigned as
the position develops. Own end-to-end onboarding for newly connected
customers, from kickoff through activation and formal handoff to Account
Management. Lead onboarding engagements for strategic, complex, or
high-value customer accounts. Engage customers early in the onboarding
process to accelerate time-to-value and achievement of defined success
milestones. Research customer accounts, use cases, business goals, and
readiness to tailor onboarding and training experiences. Deliver
structured, segment-appropriate training designed to drive meaningful
product use and adoption. Facilitate live web-based onboarding sessions,
customer workshops, training events, and office hours. Coordinate
scheduling, rescheduling, and onboarding logistics using scheduling
tools and CRM systems. Document onboarding activities, customer
milestones, risks, training completion, and relevant customer
information within the CRM. Drive customers toward defined
meaningful-use milestones, activation goals,\... For full info follow
application link. Equal Opportunity Employer of Minorities, Females,
Protected Veterans, and Individual with Disabilities \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/35C3B1A544D74B74