Senior Customer Service Representative

We are recruiting for a Senior Customer Service Representative to support a dynamic call center environment. This role is pivotal in driving team performance, ensuring customer satisfaction, and fostering growth among team members.

This opportunity offers a hybrid work schedule, growth opportunity within the organization and a comprehensive benefits package.

Responsibilities:

• Oversee daily operations of the customer service team, ensuring adherence to call center metrics and performance goals.

• Utilize customer service software and tools to monitor and improve team efficiency.

• Provide mentorship and training to new hires, supporting their development and integration into the team.

• Address escalated service desk tickets, ensuring timely and effective resolution.

• Collaborate with team members to identify areas for improvement and develop strategies to enhance customer satisfaction.

• Monitor team performance and provide feedback to ensure continuous improvement.

• Maintain a strong focus on delivering exceptional service within the healthcare industry.

• Ensure compliance with company policies and industry regulations.

• Facilitate team meetings to communicate updates, share insights, and address challenges.

• Bachelor degree in a business related field preferred, open to relevant experience in a call center with senior level experience.

• Strong knowledge of call center metrics and their application to team management.

• Familiarity with customer service software and tools.

• Ability to mentor and train new hires effectively.

• Experience with handling service desk tickets and resolving escalated issues.

• Excellent communication and leadership skills to guide and support the team.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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