Rental Technician

Rental Technicians are responsible for assisting in the daily operations of the rental shop and providing friendly and efficient service to all guests of Taos Sports. 

As a Rental Tech you are responsible for greeting guests and maintaining a welcoming environment.  You are expected to promote Taos Ski Valley, Inc and answer guest questions. You will be well versed in Taos Sports rental and retail inventory, so as to be able to direct guests to items that meet their needs. We strive for every guest interaction to have a personal touch and to make the guest feel more welcome. A Rental Tech is a dynamic, outgoing person that can spread the stoke of Taos Ski Valley, Inc through every guest interaction. 

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Follows established procedures and instructions for operation of all tools and equipment.
• Demonstrates awareness of the Rental/Repair Shop’s safety and security practices as they affect him/herself, fellow employees as well as guests.
• Assist and greet guests in storage and retrieval of snow sports equipment.
• Assist guests in taking ski and snowboard boots on and off.
• Possesses good people skills sufficient to assist guests in a helpful, friendly, and courteous manner; be tolerant of the diversity of personalities experienced with co-workers and guests; make the rental experience for TSV guests a positive one.
• Has high personal job motivation from the beginning of the season that carries through to the end.
• Establishes and maintains productive work relationships with co-workers, other TSV staff, Supervisors and Management.
• Consiously engage in a workplace culture that is consistent with our B-Corp Ethos.
• Enthusiastically approaches all aspects of the job outlined in this job description and other tasks asked to endeavor. Is eager to perform assigned tasks self-confidently and without detailed instructions.
• Does his/her part to create a pleasant shop atmosphere and displays a ready smile and is a team worker.
• Handles busy/high pressure situations with tact and good judgment.
• Recognizes situations within his/her sphere of responsibility and is quick to act to solve them.
• Maintains a professional, yet appropriate to the Repair Shop and Taos Ski Valley, appearance and attire as described in the Employee Handbook. 
• Reliable attendance on all scheduled workdays.
• Other duties as assigned.

Personal Skills:

• Possesses good people skills sufficient to assist guests in a helpful, friendly, and courteous manner; be tolerant of the diversity of personalities experienced with co-workers and guests; make a positive experience for TSV guests.
• Has high personal job motivation from the beginning of the season that carries through to the end.
• Accepts and benefits from constructive criticism.
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.

Qualifications/Knowledge:

• Demonstrate excellent customer service skills. 
• Previous rental or sales experience not required, but highly preferred.
• Ability to prioritize and perform multiple functions simultaneously in a high-pressure environment.
• Demonstrates experience in appropriately handling complaints and resolving grievances to ensure guest satisfaction. 
• Ability to arrive at work at scheduled time and stay until scheduled end time. 
• Ability to review financial information for accuracy and identify problem areas. 
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment: 

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment.  Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include: 

Frequently lifting up to 50 pounds and occasionally lifting up to 75 pounds. Standing, walking, talking and hearing 100% of the time. Sitting, reaching, bending, climbing 30-50% of the time. Outdoors 50% of the time. 
 

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes