Host - Rhoda's Restaurant

Hosts are the first point of guest contact at the restaurant and must create a welcoming dining experience by providing courteous, welcoming, and efficient service. You will assist with taking reservations and plotting of the dining room floor, as well as controlling the flow of guests entering and sitting in accordance with pacing set by management.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Complete opening and closing duties in accordance with departmental checklists and standard operating procedures.
• Welcome guests with a friendly, professional demeanor upon arrival and provide a warm farewell upon departure to create a positive first and last impression.
• Promptly and professionally answer incoming calls to assist guests with inquiries, reservations, wait time, restaurant information, and resort related questions.
• Manage reservations, waitlists, seating assignments, and guest flow using reservation management software and other operational tools to maximize efficiency and maintain appropriate pacing.
• Coordinate with managers, servers, and kitchen staff to ensure efficient table turns and balanced seating throughout service.
• Maintain cleanliness and organization of host stand, waiting area, and other guest-facing spaces throughout each shift.
• Ensure availability and organization of menus for each meal period.
• Engage with guests to gather feedback, resolve any issues promptly, and communicate relevant comments to management.
• Understand and communicate resort amenities, dining offerings, services, and general knowledge.
• Assist with to-go orders, food running, bussing, or other front-of-house responsibilities as business levels require.
• Perform additional responsibilities, although not detailed, as requested. 
• Reliable attendance on all scheduled workdays.

Personal Skills:

• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.

Qualifications/Knowledge:

• Must already have or be willing to complete the New Mexico Food Handler Certification prior to or within 30 days of hire.
• Prior experience in a high-volume restaurant or guest service preferred.
• Working knowledge of the fundamentals of guest service.
• Ability to communicate in a positive and productive manner while completing duties.
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment: 

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include: 
Will often lift up to 10 pounds, and occasionally up to 50 pounds. 90-100% of the time will be spent standing, walking, reaching, talking, hearing, tasting and smelling. Occasionally sitting – less than 15% of the time.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes
• Is an MVR required for this position: No