Client Services Group Representative

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13618646

Full TimeClerical

Parsons, Parsons, KS, US

3 days agoRequisition ID:1602

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Salary Range:\$45,000.00 To \$48,000.00 Annually

• Established in 2003, Tank Connection was founded on a need for
  
  

superior customer service in the storage tank industry. Built on

excellence and small town pride, Tank Connection is the international

leader for bolted storage tanks. After transitioning into a 100%

employee owned company, Tank Connection became a thriving organization

thanks to dedicated employees with a relentless pursuit to outperform.

See what Tank Connection has in store for your future!****

• Position Summary:**The Client Services Group Representatives primary
  
  

role is to interact with customers to provide and process replacement

part quotes and orders as well as a liaison between responsible company

departments. Assist the Client Services Group Coordinator as needed to

liaison with field crews and all company departments to troubleshoot and

assist in the correction of field service issues to ensure successful

completion of tank construction projects.\

\

• Client Services Group Representative**Duties and Responsibilities:**
  
  

Provide excellent customer service

Prioritize and respond to customer requests for sales quotes for

replacement tank parts

Write and release sales orders (SOs) for customers.

Act as liaison between the customer and various company departments

Track the progress of Sales Orders and communicate daily status to

ensure total client satisfaction

Maintain documentation to support sales orders

Process manway orders as required

Work proactively and independently on a variety of projects to support

the company.

Back-up and support Client Services Coordinator as required\

• Document / research both past and current field service issues as
  
  

needed.\

• Issue Field Re-Work (FRWs) to initiate responses to field service
  
  

requirements.\

• Issue Field Non-conformance Reports (FNCRs) to responsible managers.\
• Coordinate a timely response to field crews needing direction to
  
  

correct construction issues.\

• Follow up to ensure outstanding FNCR/FRW issues have been resolved.\
• Provide status reports to department managers on the progress of field
  
  

issues when required.

May perform other duties as assigned.

• Client Services Group Representative**Skills and Specifications:**
  
  

Strong verbal and written communication skills; with the ability to

effectively communicate complex commercial or technical information.

Demonstrated proficiency with G-Suite, MS Word, Outlook, and Excel.

Willingness to learn basic drafting skills.

Solid problem-solving skills.

Able to manage multi-task work in a fast-paced environment.

Able to establish and maintain healthy working relationships with people

in course of work.

Willingness to work additional hours in order to meet job requirements.

Able to travel in the course of work approximately 10% of the time.

• Client Services Group Representative**Education and
  
  

Qualifications:**

High School diploma or its equivalent is required.

Associates Degree in General Studies or related field is preferred.

Basic knowledge of bolted tanks, aluminum geodesic domes, and their

related parts.

• Client Services Group Representative**Physical Requirements:**\
  
  

While performing the duties of Client Services Group Representative, the

employee is occasionally required to stand; walk; sit; use hands to

finger, handle, or feel objects, tools or controls; reach with hands and

arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or

hear; taste or smell. The employee must occasionally lift and /or move up

to 25 pounds. Specific vision abilities required by the job include

close vision, distance vision, color vision, peripheral vision, depth

perception, and the ability to adjust focus.

• Client Services Group Representative**Work Environment:**\
  
  

While perfor