IT Professional I

Job TitleIT Professional I Agency Texas A&M University Department Technology Services - Strategic Alliances & Partners Proposed Minimum SalaryCommensurate Job LocationCollege Station, Texas Job TypeStaff Job Description A Glimpse of the Job The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, and/or applications. Performs unit-level support in multiple technical fields. Essential Duties/Tasks Resolution of Technical Problems Confers with other personnel in resolving problems involving procedural and technical matters. Provides assistance in resolving hardware and software problems with vendor technical support. Researches problems and recommends solutions. Workstation/Software Support Installs, upgrades, and configures workstations and software. Estimates and Reports Provides resource estimates and progress reports. Compliance Ensures that work is accurate and in compliance with departmental or project quality standards. Ensures compliance with applicable policies, rules, and procedures. Data Security Ensures security of customer data and applications in all phases of production. Common Duties Participates on committees to develop technical standards and direction. Meets with customers and technical staff to determine information technology needs and requirements. Provides input for the planning and budget process. Performs other duties as assigned. Professional Development Participates in training and professional development sessions. What you need to know Salary: Compensation will be commensurate to selected hire’s experience. Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section. Required Education and Experience: Bachelor's degree or equivalent combination of education and experience. Four months (1 semester) of student worker and/or customer service experience. Required Knowledge, Skills, and Abilities: Knowledge of word processing and spreadsheet applications. Ability to multitask and work cooperatively with others. Excellent written communication, analytical, interpersonal, and organizational skills. Preferred Knowledge, Skills, and Abilities: Cross-disciplined IT skills Advanced IT skills Report writing skills Intermediate troubleshooting Client relations Ingenuity Formulating and contributing ideas Knowledge of ITIL. What to do     Apply ! A cover letter and resume will assist in the review of your application materials.  You can upload them during the application process at CV/Resume.      Why Texas A&M University?     Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.     We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.   Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums 12-15 days of annual paid holidays  Up to eight hours of paid sick leave and at least eight hours of paid vacation each month Automatically enrollment in the Teacher Retirement System of Texas  Health and Wellness: Free exercise programs and release time Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more  Employee Tuition Assistance and Educational Release time  for completing a degree while a Texas A&M employee All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff. The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special. From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here! Equal Opportunity/Veterans/Disability Employer. If you need assistance in applying for this job, please contact (979) 845-5154. Useful Links: Benefit Programs Retirement Employee Discount Program Flexible Spending Accounts University Holidays Legal Statements New Employee Onboarding Prospective Employees Safety and Security Notices Training and Development USERRA Nondiscrimination Notice