What are the responsibilities and job description for the IT Professional I position at Texas A&M University?
Job Title
IT Professional I
Agency
Texas A&M University
Department
Technology Services - Strategic Alliances & Partners
Proposed Minimum Salary
Commensurate
Job Location
College Station, Texas
Job Type
Staff
Job Description
A Glimpse of the Job
The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, and/or applications. Performs unit-level support in multiple technical fields.
Essential Duties/Tasks
Resolution of Technical Problems
Salary: Compensation will be commensurate to selected hire’s experience.
Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.
Required Education and Experience:
Apply ! A cover letter and resume will assist in the review of your application materials. You can upload them during the application process at CV/Resume.
Why Texas A&M University?
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
Equal Opportunity/Veterans/Disability Employer.
IT Professional I
Agency
Texas A&M University
Department
Technology Services - Strategic Alliances & Partners
Proposed Minimum Salary
Commensurate
Job Location
College Station, Texas
Job Type
Staff
Job Description
A Glimpse of the Job
The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, and/or applications. Performs unit-level support in multiple technical fields.
Essential Duties/Tasks
Resolution of Technical Problems
- Confers with other personnel in resolving problems involving procedural and technical matters.
- Provides assistance in resolving hardware and software problems with vendor technical support.
- Researches problems and recommends solutions.
- Installs, upgrades, and configures workstations and software.
- Provides resource estimates and progress reports.
- Ensures that work is accurate and in compliance with departmental or project quality standards.
- Ensures compliance with applicable policies, rules, and procedures.
- Ensures security of customer data and applications in all phases of production.
- Participates on committees to develop technical standards and direction.
- Meets with customers and technical staff to determine information technology needs and requirements.
- Provides input for the planning and budget process.
- Performs other duties as assigned.
- Participates in training and professional development sessions.
Salary: Compensation will be commensurate to selected hire’s experience.
Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.
Required Education and Experience:
- Bachelor's degree or equivalent combination of education and experience.
- Four months (1 semester) of student worker and/or customer service experience.
- Knowledge of word processing and spreadsheet applications.
- Ability to multitask and work cooperatively with others.
- Excellent written communication, analytical, interpersonal, and organizational skills.
- Cross-disciplined IT skills
- Advanced IT skills
- Report writing skills
- Intermediate troubleshooting
- Client relations
- Ingenuity
- Formulating and contributing ideas
- Knowledge of ITIL.
Apply ! A cover letter and resume will assist in the review of your application materials. You can upload them during the application process at CV/Resume.
Why Texas A&M University?
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
- Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
- 12-15 days of annual paid holidays
- Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
- Automatically enrollment in the Teacher Retirement System of Texas
- Health and Wellness: Free exercise programs and release time
- Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
- Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee
Equal Opportunity/Veterans/Disability Employer.