Landlord Liaison

Department: Assisted Housing 

Reports To: Supervisor, Assisted Housing 

Summary 

The purpose of this position is to recruit and maintain landlords to provide housing to clients.  Educate landlords on the proper procedure of working within the established guidelines of HUD and the THA.  

Essential Job Functions 

• Work with landlords regarding problems and payment, and maintain information and files 
• Contact property owners to establish and correct vendor information in the system  
• Provide basic information to the public 
• Respond to calls and E-mails regarding payment issues 
• Conducts landlord briefings when necessary. 
• Assist with monthly landlord briefings 
• Explains/interprets ledgers/overpayment 
• Set-up and maintain paper and electronic files on landlords, by entering data and updating information as needed, and preparing associated correspondence, in accordance with established procedures & scan files 
• Enter information into database, such as withholds, reinstatements, special pays, and stop payments, and maintain associated paper files 
• Mails out checks, 1099 statements 
• Keep records of returned checks given to landlord at office, cancelled and manual checks or ACH rejects 

Knowledge, Skills, and Abilities 

• Knowledge of modern office practices, procedures, and equipment 
• Knowledge of HUD and organizational regulations, policies, and procedures 
• Knowledge of Section 8 program requirements  
• Knowledge of business English, spelling, arithmetic, and vocabulary 
• Knowledge of computer operations and data entry 
• Ability to manage multiple tasks and multiple priorities efficiently 
• Ability to understand and follow oral and written instructions 
• Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions 
• Ability to work in a responsive environment where co-workers or citizens present problems for resolution. Incumbent is responsible for determining the problem and creating an individual solution for the issue. 
• Ability to operate basic office equipment including a computer, fax machine, telephone, copy machine, etc. 
• Ability to establish and maintain effective working relationships with the property owners, the public, residents, other employees, and other housing authorities 
• Ability to interact with landlords and other organizations in obtaining and providing information in a polite and efficient manner, both in person, and on the telephone 
• Ability to use sound judgment in order to make decisions in accordance with established procedures and guidelines 
• Skill in dealing with people in a polite and diplomatic manner 

Minimum Qualifications 

• Requires an Associate’s Degree in Business Administration, Accounting, Public Administration, or related field. 
• Requires four (4) years of experience in customer service, bookkeeping, public housing or an equivalent combination of education and experience.   

Other: Valid Florida Driver’s License Insurable under the agency’s insurance policy 

This job description should not be interpreted as all-inclusive.  It is intended to identify the major responsibilities and requirements of this job classification established by THA.  All incumbents may not perform all of the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.