Quality Health Coordinator

Position Summary

The Quality Coordinator at TFHC is responsible for overseeing and improving the quality of healthcare services provided across TFHC’s clinics. This role ensures compliances with federal, state, and organizational standards, promotes patient safety, and drives continuous quality improvement initiatives to enhance patient-centered care in alignment with TFHC’s mission to provide innovative, high-quality, integrated care.

Essential Duties & Functions

•    In conjunction with the Director of Quality , assists with implementing the organization’s quality improvement plan in accordance with the mission and strategic goals of the organization, federal, state laws, regulations, and accreditation standards. 

•    Collect, analyze, and report data on clinical performance, patient outcomes, and quality metrics using electronic health record (EHR) systems.

•    Evaluate trends and communicate quality-related findings, presenting results of improvement initiatives and ongoing performance measures of clinical processes to TFHC senior leadership in a timely and accurate manner.

•    Conduct regular audits of clinical process, prepare reports for leadership, and recommend corrective actions to address deficiencies.

•    Responsible for timely completion of chart reviews and audits; has ownership for measurable results including HEDIS goal/ expectations, patient experience, employee engagement, and quality improvement.

•    Develops, implement and monitor quality improvement programs to enhance health outcomes.

•    Works collaboratively with other departments to carry out QI processes and projects using PDSA model. 

•    Serve as a quality champion to promote quality and improvement processes throughout the organization. 

•    Ensure adherence to regulatory standards (e.g., HRSA, Joint Commission and CMS) and TFHC policies and procedures.

•    Monitor and address patient safety concerns, including reviewing  abnormal test results  and coordinating follow up care as needed.

•    Collaborate with healthcare teams, including physicians, nurses, and medical support staff, to promote a culture of quality and safety.

•    Support TFHC’s mission by participating in patient education programs or community health initiatives as needed.

•    Resources expert for departments in area of process improvement as it relates to quality improvement activities. 

•    Collaborate with senior leaders to process and monitor risk management review and investigation; responsible for investigation all issue, trends or risk factor that present potential risk to patient and staff.

•    Adhere to all HIPAA, OSHA, and accreditation agency rules and requirements.

•    Perform additional task as assigned to support TFHC’s goals of accessible, high-quality care.

Required Education, Certifications, Licenses, & Training

•    Bachelor’s degree in healthcare administration, nursing, public health, or a related field, preferred. 

•    Proficiency in data analysis and reporting, including EHR navigation.

•    Strong organizational and communication skills to coordinate across teams and sites.

•    Knowledge of quality improvement methods (e.g., PDSA, Six Sigma)

•    Certification in healthcare quality is a plus but is not always required

Required Years of Experience

•    Minimum 1 year of experience in healthcare quality improvement, clinical operations, or a related field. Experience in community health or FQHC settings preferred.

Required Knowledge, Skills, and/or Abilities

•    Excellent communication skills, both written and oral.

•    Ability to work effectively with a diverse team of healthcare professionals.

•    Demonstrated ability to ensure compliance with healthcare regulations and standards.

•    Knowledge of computer systems and applications, including Microsoft Office software and EHR systems such as EPIC.

•    Ability to analyze and interpret complex data and prepare comprehensive reports.

•    Ability to collaborate with diverse healthcare professionals.

•    Ability to travel between TFHC clinic sites and work in a fast-paced environment. With the ability to work remotely in hybrid models.

•    Ability to effectively define problems, collect data, establish facts, and draw valid conclusions

•    Demonstrated presentation skills.

•    Knowledge of Stated and Federal regulations and requirements related to patient care