Bilingual Call Center Scheduling Coordinator — Spanish

Location: Tampa, Florida
Organization: Tampa Family Health Centers (TFHC)

About Tampa Family Health Centers

At Tampa Family Health Centers, healthcare is more than a service — it is our mission. As a Federally Qualified Health Center, we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County.

Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and helps expand access to those who need it most.

Position Summary

Tampa Family Health Centers is seeking a Bilingual Patient Scheduling Coordinator to support our call center operations. This role is responsible for managing inbound calls, scheduling patient appointments, routing messages, and ensuring accurate documentation within the Electronic Health Record.

The ideal candidate provides excellent customer service, communicates clearly in both English and Spanish, and enjoys helping patients feel supported, informed, and cared for.

Why Join TFHC?

At TFHC, we know our team members are the heart of the care we provide. We offer a strong benefits package designed to support your health, financial wellness, professional growth, and long-term future.

As part of our team, you may have access to:

Public Service Loan Forgiveness

Because TFHC is a mission-driven nonprofit healthcare organization, employment with TFHC may help support eligibility for the Public Service Loan Forgiveness program for employees with qualifying federal student loans.

PSLF eligibility is determined by federal program requirements, including loan type, repayment plan, qualifying payments, and employment status. Employees are encouraged to confirm their individual eligibility through Federal Student Aid.

Benefits & Rewards

Tampa Family Health Centers offers a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and long-term career goals.

• Generous Paid Time Off (PTO) plus personal day
• 7 paid company holidays
• Affordable medical insurance with multiple plan options
• $0 copay for eligible employee medical visits and diagnostic testing at TFHC locations when enrolled in a TFHC medical plan
• Discounted pharmacy services through TFHC pharmacies when enrolled in a TFHC medical plan
• Dental insurance with $0 employee-only premium
• Low-cost vision insurance
• Employer-paid Basic Life and AD&D insurance
• Employer-paid Long-Term Disability insurance after eligibility requirements are met
• Voluntary Short-Term Disability coverage
• Optional additional Life and AD&D coverage for employees and eligible family members
• Optional Accident, Critical Illness, and Hospital Indemnity insurance
• 401(k) retirement plan with employer contribution after eligibility requirements are met
• Employee Assistance Program (EAP) with confidential counseling and work/life support for areas such as childcare, elder care, financial concerns, legal questions, and other everyday needs
• Student loan refinancing and financial wellness resources
• Optional pet insurance
• Access to benefits support for questions regarding coverage, claims, providers, and plan options

Essential Responsibilities

• Answer and route incoming calls in a timely and professional manner
• Schedule patient appointments accurately and efficiently
• Enter and update patient demographic information in the Electronic Health Record
• Route messages to the appropriate health centers, departments, and staff
• Provide high-quality customer service to patients, callers, and internal team members
• Follow call center procedures, workflows, and scripting guidelines
• Maintain patient confidentiality and ensure compliance with HIPAA and TFHC policies
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum of 6 months of customer service experience in a healthcare, call center, or high-volume environment preferred
• Bilingual in English and Spanish required
• Prior experience in a medical, dental, or healthcare setting preferred

Skills & Abilities

• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to remain calm, professional, and patient-focused during high call volumes
• Familiarity with medical or dental terminology preferred
• Proficiency with Electronic Health Record systems and Microsoft Office preferred
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong attention to detail, accuracy, and follow-through

Join Us

If you are passionate about helping others, enjoy working in a fast-paced healthcare setting, and are looking for an opportunity with strong benefits and meaningful purpose, we encourage you to apply and join Tampa Family Health Centers.

Please note that employee's initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional Mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employees assigned work location.