What are the responsibilities and job description for the Referral Specialist position at Tampa Family Health Centers?
Referral Specialist (On-Site)
Location: Tampa, Florida
Organization: Tampa Family Health Centers (TFHC)
About Tampa Family Health Centers
At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County.
Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and expands access to those who need it most.
Position Summary
Tampa Family Health Centers is seeking a Referral Specialist to support the coordination, scheduling, and follow-up of patient referrals generated by primary care providers.
This role ensures timely processing of referrals, maintains accurate documentation, and partners with clinical and administrative teams to support continuity of care and patient access to specialty services.
Essential Responsibilities
- Process and schedule patient referrals in a timely manner based on urgency
- Track and follow up on referrals to ensure completion and compliance
- Maintain accurate referral logs and documentation in the EHR
- Collaborate with providers, case managers, and external partners on referral coordination
- Verify patient eligibility and assist with referral-related documentation
- Communicate referral status updates to providers and care teams
- Support patients with referral education and next steps
- Assist with urgent referrals and department calls as needed
Qualifications
- High school diploma or equivalent required
- Minimum 1 year of referral, patient access, or healthcare administrative experience
- Previous medical front desk or insurance verification experience preferred
Skills & Abilities
- Strong communication and customer service skills
- High attention to detail and organization
- Ability to multitask in a fast-paced environment
- Proficiency with EHR systems and Microsoft Office preferred
- Ability to prioritize workload and meet deadlines
Work Environment
- On-site with hybrid flexibility based on department needs
- Fast-paced clinical and administrative environment
- Frequent interaction with patients, providers, and care teams
Benefits & Rewards
Tampa Family Health Centers offers a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and long-term career goals.
- Generous Paid Time Off (PTO) plus personal day
- 7 paid company holidays
- Affordable medical insurance with multiple plan options
- $0 copay for eligible employee medical visits and diagnostic testing at TFHC locations when enrolled in a TFHC medical plan
- Discounted pharmacy services through TFHC pharmacies when enrolled in a TFHC medical plan
- Dental insurance with $0 employee-only premium
- Low-cost vision insurance
- Employer-paid Basic Life and AD&D insurance
- Employer-paid Long-Term Disability insurance after eligibility requirements are met
- Voluntary Short-Term Disability coverage
- Optional additional Life and AD&D coverage for employees and eligible family members
- Optional Accident, Critical Illness, and Hospital Indemnity insurance
- 401(k) retirement plan with employer contribution after eligibility requirements are met
- Employee Assistance Program (EAP) with confidential counseling and work/life support for areas such as childcare, elder care, financial concerns, legal questions, and other everyday needs
- Student loan refinancing and financial wellness resources
- Pet insurance
- Access to benefits support for questions regarding coverage, claims, providers, and plan options
Why Join TFHC?
Join a collaborative, mission-driven team dedicated to removing barriers to care and ensuring patients receive timely access to specialty services.
Join Us
If you are passionate about patient care coordination and helping individuals navigate the healthcare system, we encourage you to apply and join Tampa Family Health Centers.
Please note that the employee’s initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employee’s assigned work location.