What are the responsibilities and job description for the E-Commerce Associate position at Tampa Bay Lightning?
Job Summary
Tampa Bay Sports is seeking organized, detail-oriented team members to support our e-commerce operations as the official online retailer of the Tampa Bay Lightning and Tampa Bay Sun FC. This role plays a key part in delivering a top-notch fan experience, with a primary focus on the accurate and timely fulfillment of online orders.
Essential Duties and Responsibilities
Accurately pick products for online orders using packing slips or pick lists
Pack items securely for shipping, ensuring products arrive safely to customers
Print and apply shipping labels; prepare shipments for daily FedEx pickups
Maintain a clean, organized, and efficient packing/shipping workspace
Help consolidate and organize inventory to maximize storage efficiency
Restock e-commerce inventory and pull new merchandise from the warehouse
Assist with product tagging, promotional packaging, and special projects
Support returns and exchanges processing
Participate in cycle counts, inventory audits, and other retail operations as needed
Provide support during promotions, game days, and special events
May be assigned to work in different functions of retail or event types as needed, including concerts, hockey games, the plaza store, warehouse, etc.
Qualifications
At least six months prior experience working in customer service
Ability to work effectively both independently and as part of a team
Previous experience in e-commerce fulfillment, shipping, or retail is preferred
Familiarity with Shopify and ShipStation is preferred
Capable of multitasking and prioritizing in a deadline-driven environment
Strong attention to detail with excellent organizational skills
Strong verbal and written communication skills
Willingness to occasionally support other areas of retail operations
Availability during peak seasons, game days, and promotional events may be required
Working Conditions
Must be able to stand on feet for long periods of time, walk long distances and climb stairs.
Must be able to communicate clearly and concisely in the English language
Ability to work in areas that can become crowded with equipment and/or people
Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.
Ability to work in loud environments
Ability to lift and carry up to 25lbs
Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times
Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays
Must be able to work in cold/hot indoor and outdoor temperatures
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.