E-Commerce Associate

Job Summary

Tampa Bay Sports is seeking organized, detail-oriented team members to support our e-commerce operations as the official online retailer of the Tampa Bay Lightning and Tampa Bay Sun FC. This role plays a key part in delivering a top-notch fan experience, with a primary focus on the accurate and timely fulfillment of online orders.

Essential Duties and Responsibilities

• Accurately pick products for online orders using packing slips or pick lists

• Pack items securely for shipping, ensuring products arrive safely to customers

• Print and apply shipping labels; prepare shipments for daily FedEx pickups

• Maintain a clean, organized, and efficient packing/shipping workspace

• Help consolidate and organize inventory to maximize storage efficiency

• Restock e-commerce inventory and pull new merchandise from the warehouse

• Assist with product tagging, promotional packaging, and special projects

• Support returns and exchanges processing

• Participate in cycle counts, inventory audits, and other retail operations as needed

• Provide support during promotions, game days, and special events

• May be assigned to work in different functions of retail or event types as needed, including concerts, hockey games, the plaza store, warehouse, etc.

Qualifications

• At least six months prior experience working in customer service

• Ability to work effectively both independently and as part of a team

• Previous experience in e-commerce fulfillment, shipping, or retail is preferred

• Familiarity with Shopify and ShipStation is preferred

• Capable of multitasking and prioritizing in a deadline-driven environment

• Strong attention to detail with excellent organizational skills

• Strong verbal and written communication skills

• Willingness to occasionally support other areas of retail operations

• Availability during peak seasons, game days, and promotional events may be required

Working Conditions

• Must be able to stand on feet for long periods of time, walk long distances and climb stairs.

• Must be able to communicate clearly and concisely in the English language

• Ability to work in areas that can become crowded with equipment and/or people

• Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.

• Ability to work in loud environments

• Ability to lift and carry up to 25lbs

• Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times

• Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays

• Must be able to work in cold/hot indoor and outdoor temperatures