What are the responsibilities and job description for the Realty Front Desk Office Administrator position at Tamarack Resort?
Tamarack is a premier, all-season destination offering an unparalleled blend of world-class skiing/snowboarding, championship golf, pristine lake adventures, and vibrant village life. We are dedicated to creating unforgettable experiences for our guests year-round, set against the breathtaking backdrop of the Idaho mountains, meadows, and Lake Cascade.
SUMMARY
Front Desk Office Administrator will greet and engage all walk-ins, answer questions about Tamarack Resort and provide a general overview of Tamarack Resort's operations and real estate offerings. Inquiries about real estate will be handed off to Tamarack's real estate team.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Operate as a sales representative, matching guests' needs to the correct product including season passes, and up sale resort recreational offerings.
- Ensure Tamarack Resort standards of service are always delivered.
- Provide professional, friendly, and engaging service to walk ins and office guests.
- Keep office front neat and orderly, restock sales materials and office supplies, and inform manager when items need to be ordered.
- Answer phones, transfer calls, check messages and manage emails.
- Enter guest registrations in CRM (A-360/Lasso).
- Schedule tours.
- Scrub leads in CRM.
- Fully understand and be able to properly utilize all sales functions on the Tamarack Resort ticketing system.
- Perform other duties and responsibilities as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High aptitude for Customer Service
- Proven problem-solving skills
- Ability to multitask
- High School Diploma
- Microsoft Office Skills
- Computer and Technology Skills
- Attention to detail
- Ability to work both independently and as part of a team
- Good communication skills, both verbal and written
- Strong organizational skills
- Critical thinking and problem solving
Preferred Skills
- Previous experience working in a professional office environment
- Idaho RE License Preferred but not required (this is not a real estate sales position)
- Knowledge in a Point-of-Sale system
EDUCATION and/or EXPERIENCE
Prior work experience with a ski resort, seasonal business and/or the hospitality industry is highly preferred.
PHYSICAL DEMANDS
The physical demands of an office environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to lift, push, pull and carry a minimum weight of approximately 15lbs.
- Able to stand or sit for long periods of time.
WORK ENVIRONMENT
The work environment characteristics of an office environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.