POKER FLOORPERSON - TALKING STICK RESORT

Brief Description

Job Title: Poker Floorperson (graveyard shift)

Department: Card Room

Reports to: Card Room Shift Supervisor

Summary

Ensures excellent customer service and monitors games in their respective areas. Ensures a pleasant and protected area for customers. Monitors and expedites customer seating, game speed and productivity in their assigned section. Handles & classifies customer complaint and service issues. Performs the duties of the Tournament Floorperson, when assigned. Assists Card Room Director with future tournament schedules, formats and promotions.

Supervisory Responsibilities

This job has not supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Follows the Card Room Internal Controls and Policies and Procedures.
• Maintains a visual presence on the casino floor.
• Monitors and expedites game efficiency and quality within assigned section, handles and qualifies customer disputes at the direction of the Shift Supervisor.
• Makes players aware of behaviors, situations and attempts to diffuse situations. Reports controversial table play disputes to shift supervisor for resolution.
• Once aware of a player dispute arising from table play, informs shift supervisor. Shift supervisor resolves table player disputes.
• Continually observes games in progress for irregularities in player conduct. Once aware of player misconduct, informs shift supervisor for resolution.
• Maintains knowledge of all barred individuals.
• Monitors use of hosts.
• Maintains awareness of special events, promotions and communicates information to employees and patrons.
• Consults with shift supervisor about starting a new game.
• Locks up seats for players that are on waiting list.
• Drops completed game cards in drop box and informs shift supervisor of game started.
• Informs shift supervisor of any deviation from standard dealing procedures.
• Meets new customers and greets returning players. Makes every effort to get players included in games, suggesting alternative games if first choice is not available and places customer’s initials on board.
• Relays any information regarding daily business to incoming floor persons at shift change.
• Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
• Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.
  
  

Education And/or Experience

High School diploma or GED; 5 years gaming and prior Poker dealing experience.

Other Qualifications

• Must be reliable and have a pleasant personality.
• Must be able to project confidence to customers and employees and be able to resolve problems in stressful situations.
• Must possess good communication, writing, organizational and math skills.
• Must be able to work a flexible schedule including nights, weekends and holidays.
  
  

Physical Demands

While performing the duties for the job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee may be exposed to secondary smoke. The noise level in the work environment is usually loud.