What are the responsibilities and job description for the ASSISTANT BEVERAGE MANAGER position at Talking Stick Resort?
Brief Description
Job Title: Assistant Beverage Manager
Department: Food & Beverage
FLSA Status: Exempt
Reports To: Beverage Manager
Summary
The Assistant Beverage Manager supports the Beverage Manager in overseeing the daily execution, leadership, and performance of all beverage operations, including casino floor beverage service, bars, lounges, and special events. The Assistant Beverage Manager functions as a key operational leader, ensuring service excellence, regulatory compliance, team development, and consistency across all beverage venues while serving as the acting manager in the absence of the Beverage Manager.
Supervisory Responsibilities
Directly supervises Beverage Supervisors and leads beverage team members across all assigned outlets. Assists in interviewing, hiring, onboarding, scheduling, training, coaching, and performance management of beverage team members. Supports disciplinary actions and corrective coaching in accordance with company policies and applicable laws. Works closely with the Beverage Purchaser and team, Banquets, Sportsbook, and other departments as needed to support all event and product needs requested from the Beverage Department. Acts on behalf of the Beverage Manager to oversee and support daily beverage operations when the Beverage Manager is not available, as assigned.
Leadership Job Expectations: Fostering ECM Development through Pathways to Success Program
The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job.
A Manager level leader is expected to actively support ECMs in their professional and academic goals through:
Operational Leadership
High School Diploma or GED required. Must have 5 or more years of high-volume bar or beverage experience with 3 or more years of recent experience in a supervisory or management role within a Bar environment. Casino Beverage experience is strongly preferred. Knowledge of Arizona State Liquor Laws (Title 4) is required.
Certificates, Licenses, Registrations
Must possess a Maricopa County Food Handler's Card. Arizona Alcohol Awareness certification required or must obtain.
Computer Skills
Must have proficient PC skills and be well versed in Microsoft Office applications including MS Excel Pivot Tables, POS systems (InfoGenesis preferred), timekeeping/payroll systems (UKG preferred) and inventory/purchasing systems (SWS preferred).
Other Qualifications
Must be able to read, write, speak and understand English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to walk; use hands and fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually moderate to loud.
Job Title: Assistant Beverage Manager
Department: Food & Beverage
FLSA Status: Exempt
Reports To: Beverage Manager
Summary
The Assistant Beverage Manager supports the Beverage Manager in overseeing the daily execution, leadership, and performance of all beverage operations, including casino floor beverage service, bars, lounges, and special events. The Assistant Beverage Manager functions as a key operational leader, ensuring service excellence, regulatory compliance, team development, and consistency across all beverage venues while serving as the acting manager in the absence of the Beverage Manager.
Supervisory Responsibilities
Directly supervises Beverage Supervisors and leads beverage team members across all assigned outlets. Assists in interviewing, hiring, onboarding, scheduling, training, coaching, and performance management of beverage team members. Supports disciplinary actions and corrective coaching in accordance with company policies and applicable laws. Works closely with the Beverage Purchaser and team, Banquets, Sportsbook, and other departments as needed to support all event and product needs requested from the Beverage Department. Acts on behalf of the Beverage Manager to oversee and support daily beverage operations when the Beverage Manager is not available, as assigned.
Leadership Job Expectations: Fostering ECM Development through Pathways to Success Program
The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job.
A Manager level leader is expected to actively support ECMs in their professional and academic goals through:
- Program Awareness and Communication: Maintain up-to-date knowledge of the Pathways to Success programs. Ensure all ECMs are informed about relevant opportunities.
- Mentorship and Coaching: Actively mentor ECMs, offering guidance on career pathways and facilitating connections to additional coaching resources as needed.
- Resource Allocation: Allocate time and budget to support ECMs’ participation in developmental activities, such as courses, certifications, or conferences.
- Development Planning: Collaborate with ECMs to create and regularly review individual development plans, setting measurable goals and tracking progress.
- Barrier Removal: Identify and address obstacles that may hinder ECMs’ career growth, advocating for their needs within the organization.
Operational Leadership
- Oversees daily beverage operations to ensure exceptional guest service, efficiency, and consistency.
- Executes beverage service standards across all bars, lounges, and casino floor service areas.
- Ensures compliance with Arizona Title 4 liquor laws, internal alcohol policies, health, safety, and sanitation standards.
- Maintains floor presence to support team members, resolve issues, and engage with guests.
- Assists in optimizing staffing levels, service flow, and response times during peak business periods.
- Supports the training and professional development of Beverage Supervisors, bartenders, servers, and barbacks.
- Reinforces service behaviors, upselling techniques, and guest engagement initiatives.
- Assists in conducting performance evaluations and ongoing coaching.
- Promotes a culture of accountability, teamwork, and continuous improvement.
- Assists with scheduling, attendance tracking, payroll reporting, and labor and budget management.
- Reviews inventory usage, supply needs, and assists with ordering in coordination with the Beverage Manager.
- Supports beverage programs, menu updates, drink specials, and promotional initiatives.
- Assists in reviewing guest feedback and supports action plans to improve service outcomes.
- Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required.
- Responsible for the enforcement of PCI (Payment Card Industry) Compliance regulations to protect cardholder data and adhere to the standards to protect the guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
- Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
- Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.
- Models positive leadership behaviors and serves as a role model for the beverage team.
- Supports enterprise initiatives, departmental goals, and cross-functional collaboration.
- Upholds company values and maintains professional conduct at all times.
High School Diploma or GED required. Must have 5 or more years of high-volume bar or beverage experience with 3 or more years of recent experience in a supervisory or management role within a Bar environment. Casino Beverage experience is strongly preferred. Knowledge of Arizona State Liquor Laws (Title 4) is required.
Certificates, Licenses, Registrations
Must possess a Maricopa County Food Handler's Card. Arizona Alcohol Awareness certification required or must obtain.
Computer Skills
Must have proficient PC skills and be well versed in Microsoft Office applications including MS Excel Pivot Tables, POS systems (InfoGenesis preferred), timekeeping/payroll systems (UKG preferred) and inventory/purchasing systems (SWS preferred).
Other Qualifications
- Must be able to multitask and handle pressure.
- Must be a problem solver.
- Must be outgoing and self-disciplined with initiative and leadership abilities.
- Must possess good communication skills for dealing with a diverse staff.
Must be able to read, write, speak and understand English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to walk; use hands and fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually moderate to loud.