What are the responsibilities and job description for the French-English Customer Support Associate position at TalentPop App?
Helping people comes naturally to you—and you can do it seamlessly in both French and English. If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you.
What You’ll Do
As a French-English Customer Support Associate, you’ll assist customers from French-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue.
This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.
Your Day-to-Day
We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.
How to Apply
Click Apply Now and tell us why you’re excited about this role. We can’t wait to meet you!
What You’ll Do
As a French-English Customer Support Associate, you’ll assist customers from French-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue.
This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.
Your Day-to-Day
- Deliver timely, friendly, and accurate support in French and English via calls and chat
- Troubleshoot customer issues and guide them through solutions step-by-step
- Log all customer interactions accurately
- Identify trends and share feedback to improve processes
- Collaborate with your team to stay updated on priorities
- Represent the brand with care, professionalism, and patience
- Fluency in French and English (spoken and written)
- At least 1 year of customer service experience (remote, e-commerce, or tech support preferred)
- Experience with bilingual customer support is an advantage.
- Experience with tools like Zendesk, Gorgias, Shopify, or similar platforms is a plus!
- Calm under pressure and solution-oriented
- Strong attention to detail and a genuine desire to help people
- Comfortable working remotely and collaborating with a distributed team
- Laptop or desktop with an i5 processor or higher
- Stable internet connection (15 Mbps upload/download or faster)
- A quiet, dedicated workspace for calls
- Permanent remote work—work from anywhere
- Competitive pay with annual reviews
- Paid time off to recharge
- Monthly health stipend
- Performance bonuses based on KPIs
- A team that values growth, accountability, and human connection
We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.
How to Apply
Click Apply Now and tell us why you’re excited about this role. We can’t wait to meet you!