Human Resources Director

Job Title: Director of Human Resources

Location: Minneapolis, MN

Salary: $95,000 - $100,000

Skills: Employee Relations, Labor & Union Relations, Talent Acquisition, Performance Management, HR Compliance, Employee Engagement, Leadership Development, Workforce Planning, Payroll & Benefits Administration, Hotel Human Resources Leadership

About Company / Opportunity:

Our client is a luxury, full-service hotel located at Minneapolis–Saint Paul International Airport, offering an elevated guest experience for both business and leisure travelers. The property features a sophisticated hospitality environment with extensive food and beverage operations, meeting and event space, and a large, diverse team.

The Director of Human Resources will serve as a key member of the hotel leadership team, overseeing all aspects of Human Resources while partnering closely with executive and department leaders. This is a highly visible, hands-on position responsible for employee relations, talent acquisition, retention, performance management, training and development, compliance, payroll, benefits, employee engagement, and labor relations.

The ideal candidate will have progressive HR leadership experience within a full-service or luxury hotel environment, with strong experience in employee relations and preferably a unionized workforce. This is an excellent opportunity for an HR leader who enjoys being highly involved in hotel operations, developing leaders, strengthening company culture, and creating a positive employee experience.

Responsibilities:

• Lead the day-to-day Human Resources function for a luxury, full-service hotel.
• Serve as a strategic HR partner to the General Manager, Executive Leadership Team, and department leaders.
• Oversee employee relations, including investigations, performance issues, corrective action, attendance, and workplace concerns.
• Manage labor and union relations, including interpretation and administration of the collective bargaining agreement.
• Develop and execute talent acquisition and workforce planning strategies for hourly, management, and leadership positions.
• Oversee onboarding, orientation, training, leadership development, and succession planning.
• Coach department leaders on performance management, employee development, documentation, and accountability.
• Oversee payroll, benefits, HRIS, employee records, and HR administration.
• Ensure compliance with federal, state, and local employment laws, company policies, and contractual requirements.
• Lead initiatives focused on employee engagement, retention, recognition, and workplace culture.
• Partner with leadership on workers' compensation, workplace safety, leave administration, and risk management.
• Analyze turnover, staffing, engagement, and workforce data to identify trends and develop action plans.
• Maintain a visible and approachable presence throughout the property while fostering an open-door culture.
• Build strong relationships with employees, leaders, community organizations, hospitality programs, and talent pipelines.
• Support hotel leadership in creating a workplace culture centered on accountability, respect, inclusion, development, and recognition.

Must-Have Skills:

• Hotel HR Leadership – Proven HR leadership experience within a full-service, upscale, or luxury hotel environment.
• Employee & Labor Relations – Strong experience handling employee relations, performance management, investigations, and preferably union/collective bargaining relationships.
• Talent Acquisition & Employee Development – Demonstrated ability to recruit, retain, onboard, train, and develop hospitality talent while strengthening employee engagement and leadership capabilities.

Nice to Have Skills:

• Union & Labor Relations Experience – Previous experience working within a unionized hotel environment, including CBA interpretation, grievances, and labor-management relations.
• Luxury / Upscale Hotel Experience – Background leading HR for a luxury, upscale, or complex full-service hotel property.
• HRIS & Payroll Systems – Experience with ADP Workforce Now, hotel HRIS platforms, payroll systems, applicant tracking systems, and performance-management technology.