Enterprise Customer Success Manager

Job Title: Enterprise Customer Success Manager

Location: Remote

Candidates must live in one of the following states: IL, TX, FL, GA, NC, MA, NY

Salary: $120,000-$150,000

About The Opportunity:

Join a fast-growing innovator in the software industry, dedicated to helping enterprises automate, simplify, and accelerate their revenue processes. As an Enterprise Customer Success Manager, you will be a strategic business partner to high-value enterprise clients, working at the forefront of revenue growth, customer advocacy, and cross-functional leadership. This is an excellent opportunity for an experienced customer success professional to help top-tier organizations realize exceptional business outcomes while playing a key role in influencing product strategy and company direction.

Responsibilities:

• Act as a partner to enterprise customers, delivering measurable business outcomes and enhancing user experience with software solutions.
• Lead projects from initial implementation through post-launch adoption to achieve client strategic goals.
• Develop and execute customer success plans tailored to enterprise-level account needs and objectives.
• Proactively monitor customer health, usage metrics, and renewals to ensure continued satisfaction and retention.
• Coordinate with internal teams and external stakeholders to ensure seamless project delivery and maximize value realization.
• Build strong relationships with executive sponsors and operational leaders within client organizations.
• Serve as a trusted advisor, offering strategic guidance to foster customer growth, advocacy, and revenue expansion.
• Drive opportunities for upselling, cross-selling, and expansion, while identifying and mitigating risks in assigned portfolios.

Must-Have Skills:

• 5-8 years of experience in Customer Success, Technical Account Management, Management Consulting, or Revenue Operations within a B2B SaaS environment.
• 3 years managing complex enterprise accounts with multiple stakeholders.
• Deep expertise in the revenue process (Lead-to-Account, Routing, Attribution) and proficiency in Salesforce.
• Proven track record of managing and expanding enterprise-level SaaS client relationships.
• Exceptional written and verbal communication skills, with the ability to present to executive and technical audiences.
• Ability to navigate client organizational structures and build influential relationships.
• Demonstrated ability to develop and execute strategies that drive technology adoption and utilization.
• Strong aptitude for understanding and communicating complex business and technical concepts.

Nice-to-Have Skills:

• Domain expertise and best practices in Sales or Marketing Operations.
• Experience with Sales Engagement and Marketing Automation platforms such as Salesloft, Outreach, Marketo, or HubSpot.
• Background working in high-growth startup or scale-up environments.