What are the responsibilities and job description for the Call Center - Customer Service Representative position at TalentBurst, Inc.?
Title: Customer Service Representative
Location: Brea CA 92821
Pay Rate: 21.00/hr
Duration: 9Months Contract
Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution.
You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment.
The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.
To ensure customer satisfaction regarding taking orders, answering phone promptly, furnishing delivery information and providing field sales/service support, all with accuracy and efficiency.
KEY RESPONSIBILITIES
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Company DescriptionLocation: Brea CA 92821
Pay Rate: 21.00/hr
Duration: 9Months Contract
Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution.
You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment.
The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.
To ensure customer satisfaction regarding taking orders, answering phone promptly, furnishing delivery information and providing field sales/service support, all with accuracy and efficiency.
KEY RESPONSIBILITIES
- Answering phones in a timely and efficient manner.
- Processing customer orders via fax, EDI and phone.
- Responsible for the entry of all standing orders and special pricing agreements for a designated region.
- Supporting the field reps (both sales and service) with day to day inquire and placing of their orders. Proof of delivery of shipments, as needed.
- Maintain level of accuracy both as a department and individually.
- Knowledgeable on our products and special projects as deemed necessary by manager.
#TB_PH
#ZRHC
Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.
Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.
We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.
TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.
Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA