What are the responsibilities and job description for the Customer Service Support I position at TalentBurst, an Inc 5000 company?
Title: Customer Service Support I
Location: Lafayette, IN 47905
Pay Rate: $23.00/hr. on W2
Shift: 8:00 AM - 5:00 PM
Duration: 12 months contract
Summary
We are seeking a detail-oriented and analytical Quote Analyst to support the customer quotation process by responding to Requests for Quote (RFQs). This role partners closely with sales, pre-sales, and marketing teams to deliver optimized, accurate, and timely quotations to customers.
The ideal candidate engages professionally with stakeholders, anticipates challenges, proposes proactive solutions, and demonstrates strong integrity and accountability.
Key Responsibilities:
Respond to customer RFQs by preparing accurate and timely quotes
Ensure continuous improvement in accuracy, consistency, efficiency, and clarity within the quoting and estimating process
Analyze quoting data and trends, including:
Customer-specific quote trends
Quote-to-order trends
Quote response time metrics
Translate analytical insights into actionable information for the sales team (CRM support)
Interpret customer part drawings, specifications, and die prints to determine producibility and pricing
Evaluate business guidelines, manufacturing capacity, constraints, and cost factors to recommend optimal manufacturing flow paths
Provide technical support to inside and outside sales teams regarding producibility, manufacturing processes, quality, and pricing
Perform clerical and administrative tasks to support the Commercial Organization
Required Knowledge, Skills & Abilities
Proficiency in Microsoft Office Suite (Outlook, Excel, Teams, OneNote)
Strong customer service orientation and understanding of service delivery principles
Experience with database user interfaces and customer service knowledge generation software
Active listening skills
Strong critical thinking and analytical reasoning abilities
Persuasion and communication skills
Ability to learn quickly and apply new information effectively
Social perceptiveness and interpersonal awareness
Excellent time management skills
Strong problem sensitivity and attention to detail
Deductive and inductive reasoning skills
Strong information ordering and organizational skills
Basic Qualifications
High School Diploma or GED from an accredited institution
Minimum of 3 years of work experience in a sales environment
Ability to comply with export control regulations, including access to controlled technology as defined by the Export Administration Regulations (EAR) and/or International Traffic in Arms Regulations (ITAR)
Work Environment
This role operates in a professional office setting and supports multiple sites as part of the full quotation lifecycle process.
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Salary : $23