Junior Payroll Customer Support Specialist

We are seeking a detail-oriented Payroll Specialist to support payroll operations for a large, fast-paced organization. This role serves as a key point of contact for payroll inquiries, process improvement initiatives, and system-based troubleshooting. The ideal candidate is comfortable working in a deadline-driven environment, has strong customer service skills, and can take ownership of payroll-related issues from intake through resolution.

• Create and manage payroll-related work orders, ensuring accurate documentation and data capture for audit and reporting purposes

• Serve as a primary support resource for payroll inquiries, including phone and email support during high-volume periods

• Investigate and resolve payroll issues by working directly with internal partners and field management

• Process off-cycle checks and complete payroll corrections based on internal audits

• Support and provide guidance on payroll systems and applications, including timekeeping and workforce management tools

• Identify inefficiencies in existing payroll or operational processes and document current workflows

• Recommend process improvements, assist with testing, documentation, and team training initiatives

• Recognize trends or recurring issues and proactively escalate potential impacts to other teams or systems

• Participate in cross-functional projects requiring coordination across multiple teams

• Perform additional duties as assigned to support team objectives

• Bachelor’s degree preferred

• 1 year of customer service experience in a call center or high-volume service environment

• Experience supporting clients in a fast-paced, complex, and deadline-driven setting

• Strong written and verbal communication skills

• Ability to analyze issues and recommend effective resolutions

• Payroll processing experience preferred

• Experience with enterprise payroll or HR systems (SAP or similar platforms preferred)

• This role requires onsite presence in Charlotte, NC to start

• Hybrid flexibility may be considered in the future based on performance and business needs

• Contract assignment with potential for extension