Customer Support Specialist (Remote)

WB Cargo Service is hiring a Customer Support Specialist (Remote) in Charlotte. This flexible part-time position is ideal for detail-oriented individuals with strong communication skills. No prior experience required — full training provided. Pay ranges from $15-$25 per hour, based on performance and reliability.

Responsibilities

• Handle customer inquiries via email or chat
• Assist with order updates and delivery tracking
• Provide accurate information about products and services
• Escalate complex cases to senior support when needed
• Record and maintain communication logs
• Ensure quick and professional customer responses
  
  

Qualifications

• Strong written English and communication skills
• Comfortable working independently
• Reliable internet and basic computer skills
• Attention to detail and good organization
• Customer-focused mindset
• Legally authorized to work in the U.S
  
  

Benefits

• Remote, flexible part-time schedule
• Paid training and onboarding support
• Performance-based pay increases
• Supportive and friendly virtual team
• Stable long-term opportunity
• Work-life balance guaranteed
  
  

If you're ready to start a remote role helping customers every day, apply now and join our growing U.S. support team!