What are the responsibilities and job description for the Customer Service Clerk II position at TalentAlly?
Are you a highly motivated individual with a passion for helping others? Do you thrive in a team-oriented environment where your contributions make a real difference? If so, the City of Chesapeake Public Utilities Department invites you to apply for the position of Customer Service Clerk II!
Responsibilities
As a Customer Service Clerk II, you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.PDN-a1599066-eaf1-4dbe-9378-cb7b067ff16f
Responsibilities
As a Customer Service Clerk II, you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:
- Assisting customers with inquiries and resolving issues in a friendly and efficient manner.
- Processing utility account information and payments with accuracy.
- Collaborating with team members to enhance customer satisfaction.
- Providing support for community outreach programs and initiatives.
- Reviewing and analyzing customer accounts including meter readings, water consumption, billing details and adjustments.
- Strong communication and interpersonal skills.
- A proactive approach to problem-solving and customer assistance.
- The ability to work collaboratively in a dynamic team environment.
- Previous experience in customer service (preferred but not required).
- Personal traits that embrace the City's C.A.R.E.S (Courteous, Attentive, Responsive, Empowered and Stewardship) standards.
- Be part of a team that values your contributions and encourages professional growth.
- Enjoy a supportive work environment that prioritizes teamwork and dedication to the community.
- Benefit from comprehensive health plans, retirement options, and opportunities for advancement.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.PDN-a1599066-eaf1-4dbe-9378-cb7b067ff16f