What are the responsibilities and job description for the IT Support Technician position at Talent Strategy?
IT Support Technician – Columbus, OH (Travel throughout Greater Columbus Area)
We are seeking a qualified Multi-Function/Printer Technician to provide superior customer service and manage a territory in the Columbus area. The technician will require a good work ethic, strong people skills, and an in-depth understanding of Printer hardware and network connectivity. We are looking for an individual who can meet customer needs in a timely and professional manner, can be proactive, and can fix a problem the first time around.
Responsibilities and Duties
· Providing superior support by meeting customer needs in a courteous, professional and timely manner.
· Set up new equipment functionality at customer locations.
· Maintain current equipment in the field to the specifications of the company and manufacturer.
· Respond to customer requests in a professional and timely manner.
· Troubleshoot hardware and software issues as they relate to individual devices and environments.
· Manage and maintain an accurate tool and parts inventory in car stock.
Qualifications and Skills
· Experience in Help desk and ticketing systems
· Experience in copier/printer/fax/scanner support
· Knowledge of network fundamentals
· Analytical and mechanical skills
· Customer Service Skills
· Computer skills to maintain accurate records via our web-based portal
Benefits
· Competitive Compensation
· 401k w/Match
· Medical/Dental/Vision/Life Insurance
· Paid Vacation
· Car Allowance
· Laptop
· On the Job and Manufacturer Training and Certification
· Tuition reimbursement
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