What are the responsibilities and job description for the Office/Administration - Customer Service Support Lv3 position at TALENT Software Services?
The Customer Service Support 3 - Customer Enabling will:
- Process routine customer enabling activities of the order management process and help execute well-established customer service activities with regards to order intake, confirmation, processing, and fulfillment.
- Assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
- Assist in identifying potential obstacles in the order management internal process and work with other functions and customer-facing customer service representatives to take corrective actions using basic analytical capabilities.
- Update internal stakeholders on order status and any issues.
- Support the generation of order-related documents.
- Resolve clerical or administrative process issues that follow already defined procedures related to order confirmation, processing, and fulfillment.
- Process customer orders and work cross-functionally to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
- Follow standard procedures and provide insights regarding order status, invoices, contract balances, and other information needed to complete an order to customer-facing customer service representatives.
- Handle complex clerical, administrative, technical, or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned
- High school diploma, secondary education level, or equivalent
- Two years related work experience.
- Preferred Qualifications
Salary : $28 - $30