IT - DTD - Professional, Data & Analytics Reporting

Job Title: Hardware Asset & Lifecycle Coordinator

Work Schedule: Monday to Friday - 07:30 AM - 04:30 PM

Employment Type: Contract-to-Hire

Interview Process: Video Interview

Job Summary: This role sits within the Client Devices team and focuses on managing and coordinating the end-to-end hardware lifecycle for a large-scale enterprise environment. The position supports a major hardware refresh initiative, transitioning from a 6-year lifecycle to a 48-month lease cycle across approximately 80,000 devices. This is not a data analyst role while data interpretation and storytelling are important, the primary focus is on hardware lifecycle coordination, asset tracking, vendor alignment, and operational execution.

Work Location & Model:

• Hybrid role (2-3 days onsite per week)
• Candidates must be based in one of the following locations: Wayzata, Minnesota Or Atlanta, Georgia
• Not open to fully remote candidates
• Resume must clearly indicate preferred/eligible location
  
  

Team Structure:

• Client Devices Team: :20 members
• Asset Management Sub-Team: 3 members
  
  

Key Responsibilities:

• Coordinate and manage the hardware lifecycle across enterprise devices
• Support execution of a large-scale hardware refresh program (80,000 devices)
• Ensure smooth flow of hardware orders and inventory from vendors
• Work extensively within ServiceNow Hardware Asset Management (HAM)
• Collaborate with Internal IT teams, End users across various roles (plant workers, admins, etc.) & External vendors and suppliers
• Assist in forecasting hardware demand and aligning refresh cycles with business needs
• Partner with procurement teams to coordinate purchase orders (POs)
• Track and manage asset data to ensure accuracy and compliance
• Identify potential bottlenecks and proactively resolve supply chain or inventory issues
• Interpret data and tell a clear story using numbers to drive decisions
• (Optional) Support creation of dashboards if experienced (e.g., Power BI)
  
  

Required Qualifications (Must-Haves):

• 4-6 years of relevant experience (mid-level; not senior-heavy profiles)
• Hands-on experience with ServiceNow, preferably Hardware Asset Management (HAM)
• Strong attention to detail and operational accuracy
• Ability to analyze numbers and derive insights (not pure analytics role)
• Solid understanding of hardware fundamentals, including CPUs, RAM, Storage & General device specifications - (Configuration expertise not required)
• Background in PC/hardware refresh programs or supply chain coordination
• Experience in hardware lifecycle management and coordination
• Ability to understand impact across different user groups (e.g., plant workers, corporate staff)
• Strong communication and stakeholder management skills
• Ability to take direction and execute independently
• Hardware-focused experience (software exposure is a plus)
  
  

Preferred / Nice-to-Have Skills:

• Experience with Power BI or similar dashboarding tools
• ServiceNow Hardware Asset Management certifications
• Exposure to enterprise-scale IT asset environments
  
  

What Success Looks Like:

• Seamless execution of hardware refresh cycles without disruption
• Accurate asset tracking and reporting within ServiceNow
• Strong coordination between vendors, procurement, and internal stakeholders
• Ability to anticipate needs and proactively manage inventory flow
  
  

Clear communication backed by data-driven insights