Customer Service Representative - REMOTE

We are seeking a talented Military Benefits Specialist to join our team! The successful candidate will play a critical role in providing phone support to medical providers who support our military members and their families In addition, this role is responsible for assisting with claims and billing inquiries from hospitals and clinics.

In this REMOTE role all necessary EQUIPMENT will be PROVIDED.

A Day in the Life of a Military Benefits Specialist:

• Respond to an average of 30 or more inbound phone calls per day.
• Receive calls from medical providers to answer questions about claims they have submitted the status, reasons for denial or payment amounts. You will use our various systems to find the sometimes-complex information and be expected to patiently explain it in a way that is easy-to-understand.
• Quickly and efficiently respond to billing agents in hospitals and clinics regarding claim payment statuses, billing inquiries, and correcting billing errors as needed.
• Maintain a high level of accuracy in handling confidential information and records.
• Provide exceptional customer service to ensure a positive experience for each caller.
  
  

How do I know this opportunity is right for me? If you:

• Have strong communication and interpersonal skills, including the ability to effectively explain complex information.
• Have exceptional customer service skills and the ability to handle difficult situations with empathy and patience.
• Can multitask, prioritize, and manage time effectively in a fast-paced environment.
• Can maintain a high level of accuracy and attention to detail.
• Have proficient computer skills and willingness to learn new systems and processes.
  
  

What will I gain from this role?

• We offer a dynamic and challenging work environment.
• Don't miss this chance to make a positive impact on the lives of members of the military and their families.
  
  

Minimum Qualifications

• U.S. citizenship is required for this position due to Department of Defense restrictions.
• 2 or more years of experience in customer service in a health insurance and / or call center environment
  
  

Preferred Qualifications

• Ability to learn medical and insurance terminology.
• Proficient in Microsoft Office products
• Be comfortable navigating dual monitor screens and between multiple programs at once.
• Strong skillsets in multi-tasking, research, and problem-solving
  
  

Additional Information

• Training Schedule: The first month will consist of training. The training shifts will go from 9:00am-5:35pm EST Monday-Friday
• Scheduled Shift: Once training is completed, schedule selections will be prioritized based on business needs (if applicable, preference will be based on individual performance.) You could be scheduled to work 8 - hour shifts starting between Monday 8:00am to 10:30am Eastern Time (ending between 4:30pm to 7:00pm Eastern Time).
• Location: Work from home 100% remote, including training.
• For remote position, employee is required to meet remote worker requirements, including a designated workstation, a wired (Ethernet) connection to the network, and a minimum of 10Mbps downstream connection with at least 1Mbps upstream (can be checked at https://speedtest.net )