What are the responsibilities and job description for the Salesforce Business Analyst position at Talent Groups?
Salesforce Business Analyst
Location: Alpharetta, GA (Onsite)
- 6 years of experience as a Business Analyst in Salesforce CRM programs.
- Strong experience in requirement gathering, stakeholder discussions, and solution workshops.
- Good understanding of Salesforce Service Cloud and Automotive Cloud capabilities.
- Experience in preparing User Stories, Business Requirement Documents (BRDs), Functional Specifications, and Process Flows.
- Ability to translate business requirements into functional requirements for development teams.
- Experience supporting UAT, defect triage, and release activities.
- Strong knowledge of Case Management, Customer Service, and Automotive business processes.
- Experience working in Agile/Scrum delivery environments.
- Ability to coordinate with business users, developers, testers, and project managers.
- Strong communication, presentation, and stakeholder management skills.
- Salesforce BA certification or relevant Salesforce functional certifications preferred.