Operations Program Manager

Job Title: Program Manager

Location: Chattanooga, TN

Job Type: Fulltime

About The Position

The Operations Program Manager will lead a project management team, ensuring the successful execution of site efficiency programs across several manufacturing facilities at Client. The project team is responsible for planning, coordinating, and implementing manufacturing projects, capital expenditures, and facility efficiency initiatives. The manager will oversee team development, set project management goals, and coordinate with various departments to deliver complex projects effectively.

The incumbent will assist our facility business partners in defining a strategic roadmap of 3-5 years. The Operations Program Manager will also effectively monitor and present program updates to relevant stakeholders, clients, or project team members. Leading the team’s portfolio, team development, and developing business partner relationships will account Project for at least 75% of this assignment and the incumbent will have a smaller role of leading manufacturing projects.

Specific work assignments may be as follows: Lead a project team to complete complex programs in multiple Client facilities and manage the programs on time and within budget, while meeting the requirements of the customer. Responsible to coach, mentor, and supervise the project coordinators and specialists in daily assignments and activities and ensure that professional program management techniques and tools are used to manage programs and projects.

Key Deliverables

• Lead a team of Project Managers to develop the vision and plan for projects based on facility needs and assign resources.
• Oversee the hiring, performance, development, and management of the project team.
• Ensure the project management team properly executes the planning, scheduling, and execution of Client facility projects.
• Plan and lead manufacturing project planning sessions, facilitate project status meetings, maintain complex project plans/schedules, update RAID logs, and track costs and resources for multiple projects simultaneously.
• Work to streamline and improve the efficiency of communication lines, related to project management.
• Facilitate and lead process improvement initiatives related to project management processes.
• Provide a supportive work environment for the team; select, mentor, coach, and develop others.

Key Activities & Responsibilities

• Lead and mentor a team of project managers.
• Conduct regular team meetings to discuss project status, challenges, and solutions.
• Oversee the project management team portfolio to ensure all projects are delivered on-time, within scope and within budget.
• Preparing and presenting program-level reporting for upper management.
• Analyze current project management processes and identify areas for improvement.
• Implement new procedures and tools to enhance efficiency and effectiveness.
• Ensure clear, specific, accurate, and timely communications with customers.
• Respond quickly and appropriately to customer needs and problems.
• Work closely with engineering teams, Client representatives, vendors, and various internal departments.
• Foster a collaborative environment to achieve program goals.
• Conduct performance reviews and provide feedback to team members.

To be successful in this role, your experience and competencies are:

• Bachelor's degree or higher or equivalent combination of education, experience, and training.
• 7-10 years of end-to-end project management experience.
• Project management experience in an industrial, engineering, and/or manufacturing environment highly preferred.
• 2 years in leadership of a team.
• Proficiency in Project Management Software (i.e., Project Insight, Asana, Microsoft Project, etc.).
• Experience with Microsoft Excel, PowerPoint, and Teams.
• Ability to confidently facilitate large-scale project planning workshops.
• Effective team-building expertise.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Experience in a matrix-based, marcom organization preferred.
• Microsoft Outlook expertise.
• Proficiency in Microsoft Suites.